Shopify Collabs , 133 reviews

Overall rating
3
Counts per rating level
  • 42% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 23% of ratings are 1 stars
June 7, 2023

It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!

Oak + Tonic
Canada
June 6, 2023

I was really excited to install this app, being an influencer myself in the UK. I also have a start up business, and really wanted to work with other influencers.
The integration was easy, the option to feature this option on your website however looks very unprofessional, so I will probably remove it.
The WORST though is, that you can't join the Collab community until you have $10K sales! I mean, really? Where is the support for start-up or small businesses? Is this what Shopify wants to identify themselves, being a supporter of well established businesses? Very very poor!

Sorbetdreams
United Kingdom
Shopify replied June 8, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

May 27, 2023

not available in our countries

OPTION FASHION STORE أوبشن فاشن ستور
Turkey
Time spent using app: 8 days
Shopify replied May 30, 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with.

Ashley | Shopify

May 24, 2023

Providing a very easy platform by which to provide products and/or discounts to people with special codes that can tie back to sales is an A+ 5 star experience. A couple of clicks and all automated payment is all you can ask for.

However, there is no visibility into post gifting even though you have all their info. There's no analytics. There's no backend. There's no feedback.

I should be able to click on their profile and see if they've posted anything related to my product.
I should be able to message people or even send email campaigns and promotions to all my ambassadors or subsets of them.
I should be able to rate people so that other brands can see who follows through and who drives sales.

I would be surprised if even 10% of the people actually post content. It also does not drive sales. I may get 1 sale for every 3 gifts. It is absolutely of no direct value economically.

But I do get some good content from here, and it's much easier than having to deal with endless instagram requests for products. But Shopify could make this infinitely more value almost immediately with very little effort.

Little Hometown
United States
Time spent using app: 10 months
Edited May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

Goodbye UTI at The Newtriment Store
United States
Time spent using app: 7 months
Shopify replied May 26, 2023

Hi there,


Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.


Thomas | Shopify

May 19, 2023

Overall I like how easy this app is to receive collab applications and send gifts. But I hope there is a rating option for shop owners to rate the influencers. I have approved several influencers and sent out gifts to them, but they all disappeared and have yet to reply to me when they got the products, it's really frustrating and I am not sure if I should continue to use it.

EARA
United States
Time spent using app: 9 months
Shopify replied May 23, 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.

Thomas | Shopify

May 18, 2023

So Shopify! What is your suggestion for a new business that wants to grow and work with collars that doesn't meet the "$10K in sales in the last 12 months." This is a barrier for new shops!
Thank you!
Denise

Bisou Bisou Skin
United States
Time spent using app: About 23 hours
Shopify replied May 23, 2023

Hi There,

Jason here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. This is a great question and I'm going to follow up with you over email to open up the lines of communication to share more information about all of the other features Collabs offers to help you work with creators.

Jason | Shopify

May 12, 2023

Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......

Posh Pet Glamour Boutique
United States
Time spent using app: About 1 year
Shopify replied May 16, 2023

Hi there,

Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Brett | Shopify

Edited May 9, 2023

Four stars, because in theory, this is a great app. But there is some important functionality/information that is just not clear - happy to update rating if Shopify can help with deeper understanding.

- can you outreach a creator directly from within the recruit tab? We can locate the creators we want to work with, add them to favorites, but there's no way to outreach them other then via an email list upload?? Something is missing.
- what are the sharing requirements for creators - for example, do they just get a link that can be shared in link.bio, or are there other ways that they can share their link? Need more clarification on this.
- What is the difference between members and affiliates?

Very hopeful for this app!

The Dairy Fairy
United States
Time spent using app: About 1 month
May 9, 2023

The purpose is for this to HELP stores get exposure and build professional relationships...TO generate sales. Why would you REQUIRE a minimum of $10,000 in sales before you can even request to join the network?! If a store is already generating that much in sales, why would it need this app to find collaborators? That element alone is a complete turnoff. Not to mention all of these reviews complaining about other aspects. Do better Shopify.

A Higher You
United States
Time spent using app: 38 minutes
Shopify replied May 11, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Vance | Shopify