Reviews (159)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, enhancing both online and physical store operations with features like real-time syncing and inventory management. Its customizable sell screens and support for various payment options make it a strong alternative to Shopify's native POS. The system is user-friendly, compatible with multiple devices, and offers flexible monthly subscriptions, suitable for seasonal businesses. Customer support is frequently highlighted for its responsiveness and helpfulness, with specific commendations for staff members such as Mia, Hana, and Natalie. Merchants recommend this POS solution for its robust features and exceptional support.

Edited February 11, 2024

I have had this issue for the last 6 months and it has been impossible to get it to fit. I have wasted hours writing to support and nothing has been fixed, just a simple everything is OK. The sync is NOT OK, ITS NOT WORKING SINCE THE BEGINNING.

I have told you what the issue is. When I create a customer in a connect pos, it does not matter if i fill company name, address or city of the customer, it always overwrites it with my store info, and deletes the company name field. I havent been able to create legal invoices correctly for thousands of customers due to this error, that you refuse to look into deeply.

Harumi Belleza Coreana
Colombia
4 months using the app
February 15, 2023

We have been working with ConnectPos for almost two years now. Their customer support has been, and still is, great. The app itself is a pleasure to work with if you need a good Pos system. Try it, you will not be disappointed.

DLS Design
Netherlands
5 days using the app
May 10, 2021

La aplicación es excelente, muy intuitiva y se puede poner en español, muy fácil de configurar, no sabía cómo entrar desde android o ipad y me puse en contacto con su sistema de soporte y la señorita Leia me apoyo de una manera rápida, y muy profesional... El mejor sistema POS para Shopify...

Auto Partes Unión
Mexico
5 days using the app
ConnectRetail replied May 30, 2021

It's our happiness to receive your feedback. Our Customer Service is always ready to assist you with any challenge. Wish you a happy day ^^

March 17, 2023

WOW! First impression is AMAZING TEAM of people here! I'm just getting started but very impressed with Natalie and Chris! This is going to be a fantastic system for our wholesale business moving forward! Don't hesitate, just do it!
I'll add more later...

Brent Wallace
United States
4 days using the app
Edited May 17, 2022

I am so sorry to have to write this review - however, I would definitely not recommend it. We installed the trial on the shopify app store, it did not calculate vat correctly so I was moved to their app. This is been a horrendous mistake. 1. It overwrote our customers addresses
2. It would not allow us to select the Compare Price as the original app did and my VERY reason for using this.
3. It can not calculate VAT correctly
4. It chews up all our computers processing and constantly crashes. I was promised numerous updates, the last one was meant to be this Monday but not only did I receive no update I have had no response to my messages. Our POS is a critical part of the business and by it not working has had a dreadful impact on our business with many upset customers having to wait whilst we tried to work out how to process their transactions at the till Whilst initially the support was excellent I presume they have moved me to the not worth it pile. So they have had my subscription and provided me with an app that is unuseable. Very Very disappointing.

Barnstaple Equestrian Supplies
United Kingdom
3 months using the app
October 30, 2023

Muy buenas Atención de Mia, muy amable

numwear
Spain
3 days using the app
March 4, 2023

Estava com problemas na configuração do App, fui atendido pela Natalie , que me deu um otimo suporte para resolver o problema.

Casablanca Eletroshop
Japan
2 days using the app
September 18, 2020

i have used this app before, but something went wrong with it, and it was deleted from my store. Now i cant install the app. I get this error message.
Invalid nonce.

Cleean.dk
Denmark
About 2 months using the app
ConnectRetail replied September 18, 2020

Hello there,

I'm sorry you experienced this. I believe this is just a technical issue. I'm trying to reach out to you to solve the problem. Hopefully we can work it out completely!

July 16, 2022

Great app and with a very helpfull assistance. Recently added with my shopify store and it is very easy to use.

LikeMg
Madagascar
1 day using the app
November 21, 2022

This app is really amazing! Everything is very easy to use and really straight forward! Supports are also the best as they really guide you very well. This is also a great alternative for ShopifyPOS

ktlyst.ph
Philippines
About 23 hours using the app