ConnectPOS , 142 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this POS solution for its seamless integration with Shopify and user-friendly experience. It's highly recommended for businesses with both online and physical stores due to its synchronized inventory management. Merchants commend the app's compatibility with PC and Mac, customizable product prices, sales reports, and refund processing. The live chat feature and customer service are highly praised, with specific staff members receiving positive mentions. Despite some setup challenges, merchants find the system easy to navigate after initial guidance. The app is also recognized for its affordability, quick order processing, and effective problem-solving support team.
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The app works very well and the support is fantastic. Unfortunately we had some very specific requirements that -currently- needed custom coding. We will revisit ConnectPOS in the near future.
James was the best to help me to get everything corrected, the app is very good, use your shopify with a PC (POS) !!! VERY HAPPY
Thanks for the awesome review, Jeux AZ Games! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Natalie did a great job helping us with a new free trial as well as a few other things. Great customer support and had the issue cleared within minutes.
Will check back in with a review after we see how the trial goes.
Thankyou
Really nice app, customer service was pretty good overall, only good things to say about them and everything
We are using this app so that we can use Our Shopify website and continue to operate our brick and mortar shop. We were having trouble finding an app that could pull product from our website when purchases were made in store. We also currently were already using desktops (a mix of PCs and Mac) so this was a must! The app is working good so far. There have been issues to work through like any app, but we have been so extremely impressed with the support from the tech team and immediate attention we receive from them. I highly recommend this app not only for the app itself but the fantastic team behind it!
Thank you for the detailed feedback.
Yes, we have always been optimizing the app as a POS that is compatible with all devices.
So it's really nice to hear that it is actually helping you in terms of PC and Mac.
Please let us know if you need any help.
Esta aplicacion me parece practica y facil de usar, En Coffee Labora confiamos en la plataforma Shopfiy y ConnectPos
Sadly we are still having problems with processing refunds and exchanges. If an item is bought online, you can not process simple exchange in store, you have to refund online order first and then generate brand new sale in store and ask for another payment. A lot of customers are not happy with that, so we have to do it manually on paper, then we have to amend stock levels manually as well. It is too inefficient and causes problems with our book-keeping.
For the refunds, if the customer does not have a receipt (we sell custom-made items so we know they are ours), it is too difficult to locate an original cash sale. Again we have been processing refunds manually on paper, which causes all sorts of problems.
I was assured by the developers that a feature "refund without receipt" will be implemented in the future, but have not been given an indication of the time frame and I do not think it will happen any time soon. This app is great, if you do not need refund or exchange function. But we will be looking elsewhere.
Dear Clonboy, we are so sorry with such inconvenience to you. We totally understand how you are feeling now because we were unable to provide you with the best experience. Our Developers are still trying our best to complete the Refund Exchange feature and we are going to release it in the near future.
Our Customer Service team will send you a notice about this feature as soon as possible. Until then, we still hope to be your companion with business improvement.
We have been working with ConnectPos for almost two years now. Their customer support has been, and still is, great. The app itself is a pleasure to work with if you need a good Pos system. Try it, you will not be disappointed.
La aplicación es excelente, muy intuitiva y se puede poner en español, muy fácil de configurar, no sabía cómo entrar desde android o ipad y me puse en contacto con su sistema de soporte y la señorita Leia me apoyo de una manera rápida, y muy profesional... El mejor sistema POS para Shopify...
It's our happiness to receive your feedback. Our Customer Service is always ready to assist you with any challenge. Wish you a happy day ^^
WOW! First impression is AMAZING TEAM of people here! I'm just getting started but very impressed with Natalie and Chris! This is going to be a fantastic system for our wholesale business moving forward! Don't hesitate, just do it!
I'll add more later...