Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease in sourcing and embedding Instagram photos onto their pages. They value its customizable templates, linking of Instagram posts with product info, and reliable performance. The app's valuable analytics and excellent customer service are also highly praised. It's seen as a cost-effective alternative to more expensive review apps, with developers known for their quick response and assistance.

December 20, 2020

The app's admin and setup time is awesome. In terms of performance, it's highly questionable. It appears that you get better performance on a paid plan. For now, I'll search for other apps and perhaps in parallel find a developer that can lazy load their application.

Used by God
United States
7 months using the app
Space Squirrel Ltd. replied February 24, 2021

We're really sorry that you didn't enjoy using our app! Instagram's API returns only large uncompressed images and doesn’t have any options to return resized images, like Shopify does. This means all we have are large uncompressed images to load. It also means we cannot compress them or lazy load them when pulling straight from Instagram. However, on paid plans we are now auto-compressing and hosting images from Instagram for faster loading.

On the free plan you still have some options: you can compress your images before uploading them to Instagram - that will help the images load faster as well. As well, you can simply decide to show fewer images on initial load, and that is dictated by the "Number of photos" option in the Customize Gallery screen. The fewer images that load initially, the faster the gallery will load.

Again, we're really sorry that you didn't enjoy the app and we are doing all we can to alleviate the issues caused by Instagram's API. If anyone has any questions or concerns, they can reach us anytime at support@spacesquirrel.co

February 28, 2017

Cool love it. Easy to use and install.

Beautyspot Nz
New Zealand
7 days using the app
May 4, 2020

Great App! I had trouble trying to set it up in my store (not the apps fault, I just have no idea what I'm doing) and Tom was able to set it up for me really quickly & without any fuss! Thanks so much!

Antola Trading
Australia
7 days using the app
Edited June 25, 2020

Used application for over a year. It turned out that they take photos from instagram from instagram CDN and if instagram changes addresses then nothing works. The support never answered for several months of calls. Deleted.

for developers - shopify can perfectly store files on its CDN with reference to products. It took me two days to write a replacement your service using Zappier and a couple of REST API calls.

Bloom Perfumery London
United Kingdom
6 months using the app
Space Squirrel Ltd. replied July 8, 2020

Hi there - Our sincere apologies for not responding to your emails. We take pride in offering leading customer support and unfortunately in this instance, it seems our support software had incorrectly blocked incoming messages from your email address. It's something we are reviewing and working to ensure doesn't happen again.

Unfortunately, Instagram's new API does have some issues that are affecting all Instagram apps. We have to work around this and to do so, we've increased our syncing times and we have an instant Sync Images button so you can quickly and easily get the images back. It's great to see that you were able to write a custom solution for one aspect of what our app can do, but this won't work on other stores, unfortunately.

If you or anyone has any questions - contact us at support@spacesquirrel.co and we're more than happy to answer any questions and help out.

-Dom, Co-founder

March 31, 2020

Fantastic app and even better support! I've received fantastic support from Tom & Domagoj for this app, and would highly recommend it to anyone looking to add Instagram to their website (now that Shopify no longer supports Instagram in themes as of 31st March).

The Design Edit
Australia
6 days using the app
April 23, 2017

Absolutely love this ap. Easy to install, easy to use, and makes it so much easier to use Instagram to display our products. Thanks so much. - Alexandria Cordaie, Blowout Boutique.ca

Blowout Boutique Ca
Canada
5 days using the app
July 7, 2020

Really helpful - had a small issue installing but Tom sorted it all for me and positioned everything exactly where I wanted it - Many thanks

Jewelled Raven
United Kingdom
5 days using the app
May 15, 2018

Not refreshing info and have to delete gallery and recreate if I want to change anything. Works well and good app otherwise.

Wallflower Wolves
United States
4 months using the app
July 19, 2022

I use the free version but it fails so many times. Every other time it only shows the instagram text, not the images. I need to update it again and than it works again. But it should do that automatically....

Little Prince Charming
Netherlands
5 months using the app
August 18, 2022

Constantly undisplays Instagram photos and displays as a broken link. This issue happens with the free plan but have been told by support that it doesn't happen with the paid plan (clearly a way to encourage people to upgrade). Would not recommend.

Christmas Jumpers NZ/AU
New Zealand
4 months using the app