Reviews (956)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting average order values by promoting complementary products, enhancing product discovery. It features handpicked and automated recommendations, seamless Shopify theme integration, and is easy to install. The customer support is responsive and available even on weekends, helping with issue resolution and app optimization. Merchants appreciate the flexibility in customizing product recommendations and its positive impact on sales.

November 24, 2020

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Sonage Skincare
United States
11 days using the app
Cross Sell replied December 14, 2020

Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We ...

May 3, 2021

reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.

Fc Sports
United States
10 days using the app
Cross Sell replied May 3, 2021

Hello,

I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the ...

Edited April 27, 2021

First Review: Totally Fake app on Shopify. There is 14 day free trial mentioned on the Shopify app store description. But actually there is no free trial at all. As soon as I downloaded the app, it redirected me to the Shopify billing and charged me $19.99. Please guys don't download this and get cheated. I am contacting them for refund Review 2: I contacted them for refund but still instead of ...

Meghvi
India
7 days using the app
Cross Sell replied April 26, 2021

Hello Meghvi,

we appreciate your feedback, however, we do offer 14 days trial period. If you uninstall our app before your trial period is over, you won't be charged and no ...

March 15, 2019

Useless support and NOT worth the Money. Thet spam me with emails and i have asked Them to stop 10 times!

oceanstore
Denmark
2 days using the app
Cross Sell replied March 15, 2019

Hi there. I'm sorry to hear your experience with us was not ideal. From what I understand, you uninstalled our app after finding it did not serve your needs. Our records show ...

June 13, 2019

Please do not install this app - it has led to major bugs and issues with my website which have still not been resolved. The developer installed code on my site in the early hours of the morning (due to time zone differences) and within a couple of minutes I became inundated with spam emails saying items were out of stock when they weren't. I have now 3 other known issues on my site and despite ...

Baa Baby
United Kingdom
2 days using the app
Cross Sell replied June 13, 2019

Hi Helen. When you first contacted us on the night of Tuesday May 28th, we were concerned to hear about the inventory problems you were having. We reached out Wednesday ...

July 24, 2019

The app is very difficult to set up. They even make the guidelines very difficult. What more ridiculous is that they charge $20 to set up for you.

fyzoeshoe
China
About 2 hours using the app
Cross Sell replied July 24, 2019

Hi there. Sorry to hear you found setup difficult. To be clear though, WE OFFER FREE INSTALLS TO ALL CUSTOMERS, and are more than happy to get you setup. The $20 fee is only ...