Upsell, Cross sell & Bundles
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (453)
Refine
-
By rating
trop compliqué
Hello Nomad Tribe Swim!
We sincerely apologize for your experience and regret that it did not meet your expectations.
We would be more than happy to provide any support needed and work toward a satisfactory resolution. Do not hesitate to contact us with additional details so we can better assist you.
Kind regards,
CrossSell team
EDIT: they also have the audacity to dox your name in public without permission.
broke add to cart on all chrome based browsers - no support avail online. cross-sell.js flooded /cart.js until shopify quit and either showed an empty cart or a too many redirects error whenever the add to cart button is clicked on any product. removing the app resolved the issue again.
before that, articles below $1 were shown as "FREE" items to customers in the cross sell modal, which lead to tons of complaints.
Hi there,
Thank you for your feedback. We are sorry to hear about the issues you experienced.
Regarding the 'broke add to cart on all chrome-based browsers' issue, we want to clarify that we did not receive any support request from you about this problem. Our support team is always available to assist and we strive to resolve issues promptly. Can you double-check you tried contacting us at the correct address? If you encounter this issue again, please contact us directly at support@csell.co so we can investigate and help you.
As for the 'FREE' pricing issue, we did receive your complaint on February 26 and by February 28, the issue was fully investigated and resolved. As mentioned to you at the time, the problem was due to the system not specifying cents, causing items priced below $1 ($0.99) to appear as "$0". This was corrected within two days of your original complaint and we appreciated your patience during that time.
We value your feedback and are committed to providing excellent service. Please let us know if there’s anything else we can assist you with.
Best regards,
poor support
Hello, STANDNIX team.
Thank you for the feedback — we are sorry to hear you were not satisfied with the work of our support team. We will try our best to be more helpful in the future.
Best regards,
Cross Sell team
Their support sucks!!! I've written 3 emails in last 15 days, but they never replied. Along with it, their conversion tracking stats never pop's up any data.
I'd recommend not to use it.
The app is very difficult to set up. They even make the guidelines very difficult. What more ridiculous is that they charge $20 to set up for you.
Hi there. Sorry to hear you found setup difficult. To be clear though, WE OFFER FREE INSTALLS TO ALL CUSTOMERS, and are more than happy to get you setup. The $20 fee is only for rushed/expedited installs and is optional.
Also,
- our Helpdesk doesn't have any requests from your email/store asking for assistance... FYI we are always happy to help.
- we did reach out to you via email, but never heard back.
Best wishes.
Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.
Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.
For years without issue, I was using the cross-sell app (https://apps.shopify.com/cross-sell). However, today Petra contacted me saying the app needed an upgrade. Silly me for giving the OK to them during my peak hours of the day because now my customers cannot add items which were linked via cross sell to their carts. I have reached out to cross sell and they have no clue how to revert their changes. Therefore, I deleted their app and all my cross sells. If you are using their product, make sure you check your cross-sell products after they make their upgrade..
Hello Marc,
we are very sorry the issue happened to you exactly at the time we finished upgrading you to the latest version of Cross Sell. However, as a part of the upgrade, we tested the Upsell pop-up, which is triggered after you click on the "Add to Cart" button and that was working just fine. When you reached back to us asking to revert the changes, we reverted all of the changes immediately.
Kind regards,
Petra
reached out to support twice and they ignored my messages. I gave them plenty of time to respond but I never got one.
Hello,
I am very sorry you never received our email, but we reply within 24 hours. I see you sent us only one email on the 24th of April and I personally replied with the issue fixed on the 25th of April.
Can you please double check your inbox? Reply was sent to uniforms@fcsoccer.club and the email was never opened.
Kind regards,
Petra
I installed this app as it was recommended to us by another app. Unfortunately the support for the app is very slow and I am getting only 1 reply every 24 hours if I am lucky.
Its been nearly a month since we installed the app and we are still yet to have a working feature which we are paying for.
It could potentially be a good app, however I can't comment as I can not get any help from there team to actually get this up and running in our store.
They also have a live chat feature within the app, however there is never anyone on the live chat and you are advised to send emails.
Don't install this app unless you are willing to wait over a month for support if it doesn't work when first installing.
Hey there, we do apologize for the experience that you've been having with us recently 😔. Our support has been down due to the holidays and some changes that we are going through. We are aware of these delays, and we are working on optimizing our support and services.
We will get in touch with you and arrange a call so that we can work in real time on features you wish to implement, as well as answering all your questions.
Guys, don't use this app for now, I promise you will encounter something wrong. Some of the functions are broken. The team is fixing this, and it is hard to notice, but I promise it is not good to users. And it may take you days or weeks or more to fix once it happens to your store, so be careful! Mine has not yet been fixed till now for more than 1 week. I am a paid user $79 per month! I will update here when all is fine, I just don't want the other users to experience the same frustration.
Hey Melody, I'm sorry to hear that you've been experiencing issues with our app. I'm aware that our team is looking into this for you, and have been keeping you updated on the status of the issue.
We don't have other customers experiencing this issue, and it seems to be a rare instance affecting your account at this time. However, I assure you that we are working on having this resolved as swiftly as possible, and we're open to compensating you for the days this has been affecting you 😊!
