Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and average order value through its user-friendly cross-selling and upselling features. They value the ability to manually select suggested items for a personalized strategy. The customer service and tech support teams are praised for their quick and efficient problem-solving. The app offers extensive customization, integrates well with various themes, and features a "Reciprocal" option for easy cross-sell setup. It's also recognized for its fast load times and ability to enhance conversion rates.

March 17, 2017

Well you certainly can't complain about the service. I was having trouble getting it to work in the cart page and sent off a note. I got a replay straight away that it was going to be looked at and within 24 hours it was all working and so we're very happy/impressed. We don't know if it will increase sales but we think it should. I guess we'll see.

Over 5 years using the app
May 30, 2017

Simple and straight-forward. Scheduling sales is easy.

United States
Over 3 years using the app
April 22, 2019

A good starting app for offering Cross Sell in store. So far this app has been really easy to use and has enabled us to serve a mix of generic and tailored product recommendations to all customers. The set up was easy and our development team had no problem integrating this into our theme. The Conversion Stats don't seem to be working which means we need to track the use via another method.

United Kingdom
Over 3 years using the app
Cross Sell replied May 1, 2019

Hi there! Conversion/Click stats bug has been resolved. Please test it out when you can and let us know your thoughts. Cheers!

November 28, 2016

Great app, but the interface could use some work, looks a little funny

Almost 3 years using the app
July 2, 2019

Firstly, the app does what it says it would do. and is quiet user friendly to use. Looks great as well.
Support however is a bit delayed, had to sent out multiple emails. But they finally acme through.
Overall - Recommended.

Saraf Furniture
About 2 years using the app
Edited May 29, 2018

Shopify told us this app was causing major issues with our store – we left an honest review and reached out to the developers through shopify. We also left our initial 5 star review visible below in good faith as working with Stuart in 2017 had been amazing and we hadn’t had issues with the app before.

My team and I were rather taken aback by the overall tone of the emails we received from Josh regarding ‘customers qualms’ when referring to our major issue, but we tried to put it down to his own frustration with Shopify itself.

Shopify now believes the app is not at fault.

As clients we have little to go on other than what Shopify tells us.

We have always loved the app – that is why we didn’t uninstall it as the guru had initially urged us to. We are however very disappointed with how this extremely frustrating situation was handled by Cross Sell’s customer service when communicating directly with us. Their frustration should have been directed at Shopify who named their app the issue rather than us, the customer.

5 star review

Stuart went above and beyond - i have a custom theme that many people tell me stops integrations of apps but oh no Stuart got it working - tried multiple layouts until we found the one that worked the best. Amazing customer servers.

Brilliant product - I'm so excited to showcase related products to my clients ... and for the price, wow pretty impressed! I will be a long term customer.

United States
About 2 years using the app
September 12, 2016

This app is great!
They fully customised the app to fit my shop. Very quick reply.

Over 1 year using the app
January 23, 2018

Great App.
Great Support team !

Over 1 year using the app
Edited January 23, 2018

It works! But the interface to assign relationships is painfully clunky and badly needs some rethinking. Very difficult to just visualize what's been set up and what hasn't. If we were larger than we are (more product groups) - we're about 250 products excl. variants - I can't imagine how I could keep this thing up to date. We recently migrated from Nexternal which let us hand pick every relationship for every product which was absolutely awesome but an awful lot of work, so I really appreciate the ability to group similar products rather than only to be able to assign individual products. But by the same token.... maintainability will be a challenge without a better interface.

The Dry Eye Shop
United States
About 1 year using the app
July 23, 2016

Super easy to install and use. Looks great on our website. The only reason I don't give it a five is my wish for a bulk upload feature in the future!

Ballet Gift Shop 2
United States
About 1 year using the app