Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

Edited June 9, 2017

This app is great, but the support is even better. I had questions and needed some help and they were fast to respond and very helpful! Thanks!

Waynedaltonparts
United States
Over 7 years using the app
July 10, 2017

great customer service, the go above and beyond, to quickly respond and assist you with implementation.

Entrepix Inc
United States
Over 7 years using the app
Edited May 20, 2016

First, this app finally makes Shopify work for me and my shop! I spent months trying to figure out how to get options and add-ons to function well for my business. Then I found the Cross-Sell app, and was able to make Shopify work to fit my needs. Second, Stuart went over and beyond to get this app to look and work how I want. He offered prompt and efficient communication, and put in significant time to customize the app for my shop. It works perfectly and looks amazing. Best support ever received for an app! Cannot wait to get my shop up and running next month. With this app and Shopify, I can finally meet my customers needs!

The Confetti Post
United States
About 7 years using the app
April 19, 2016

We have been using Cross-Sell for almost 2 years, and it has been performing beautifully. We love simple interface and how quickly it functions. When we recently had a minor layout issue, their customer service was super responsive. The problem was solved almost immediately. Highly recommend!

H Handwork
United States
About 7 years using the app
Edited April 24, 2019

Prompt response to resolve my installation issues to my website. Still new with this apps and still exploring.

My Fur Kid Sanctuary
Singapore
3 months using the app
September 7, 2017

Quick and easy to use. Support was great and quick. They made my product line displayed beautifully.

Pawloving
United States
3 months using the app
May 5, 2022

The app works super well and the customer service is awesome, they help you out in a matter of hours!

Love and London
United Kingdom
3 months using the app
Cross Sell replied May 26, 2022

I'm happy to hear you're loving our app, and our service 😊! Thanks for your review!

April 3, 2019

The app is great and converts a lot! Their support is the best support I've had contact here on shopify, they're very helpful! Highly recommend !! 5 stars

Urbe Store
Brazil
3 months using the app
Edited February 12, 2018

Price do not show up correctly. Missing last two digits from price. Im using ISK.

Edit: Team answered my request fast, did not see it at first hence the bad review. They fixed the problem quickly. Works well now.

Jg Synir
Iceland
2 months using the app
March 28, 2016

Good app, simple to use, great customer support. Nice work.

Thelittlebracompany
United States
About 6 years using the app