Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

October 6, 2016

This is an amazing App .. easy to use ... Stuart is brilliant to deal with. I contacted him to for some customisation, and he did it within an hour or two of me sending the mail. I'm absolutely blown away by his customer service. Very professional and did exactly what I asked.

Brian
www.toolcraft.co.za

Toolcraft
South Africa
Over 3 years using the app
February 22, 2016

Good product and good service! Stuart knows how to customize and the result is a user-friendly app that fits!

Clafoutis
United States
Over 3 years using the app
January 28, 2016

Highly recommend this app! It works perfectly.
Stuart was super helpful . he help us with setting up and configuring the app,to the shop.randomise the output of 15 selected default items and baskt.
.

Super4pet 2
Israel
Over 3 years using the app
April 7, 2016

Stuart is very helpful while helping our store to install the cross-sell app. Highly recommend this app for it's usability and amazing customer service.

Verticalgarden
Singapore
Over 3 years using the app
January 11, 2018

very happy with the product and the support!! highly recommended!

Sabinamusayev
Israel
Over 3 years using the app
Edited May 10, 2016

Wow !! Received a reply to my customization request within minutes of requesting it. Stuart was polite, prompt and went out of his way to make sure everything worked properly in my store.

Kudo's to you Stuart for a fantastic app.

Follow up

We had an issue with a jumping effect in different browsers and the team of Steve and Stuart worked tirelessly until the problem was solved 100 %. Best service I have received thus far from any app service.

Reveka Rose
Canada
Over 3 years using the app
April 18, 2017

Great, application and first class tech support from the developers inculding some invaluable customisations based on our specific requirements.

Couldn't do enough to help.

Audible Fidelity Ltd
United Kingdom
Over 3 years using the app
July 21, 2016

Our team was so surprised that Shopify didn't put any effort into the way their Related Items generated. So we searched for an app to do what we needed with the customization that we needed (nervous of what we would need to pay for this feature). And the Cross-Sell app is exactly what we were looking for! Its user friendly and you can't beat the price! Not only is the app flawless but the customer service we receive was as well. After downloading the app for one brand and seeing how easy the Cross-Sell team made the set up and utilization, we quickly downloaded it for our second brand. Their team went above and beyond what we needed without even asking. You should definitely use this app!

American West Handbags
United States
Over 3 years using the app
Edited June 15, 2016

Great customer support... App works flawlessly... Must have for any shopowner taking crosss-selling seriously.

Travelsafe At
Austria
Over 3 years using the app
October 2, 2017

AMAZING support! I installed the Cross-Sell app last night and didn't like the default headline treatment and formatting. I emailed the team, and within MINUTES, Stuart responded and jumped on fixing it. Using the app is easy--it's easy to tag products and it looks great on my PDP's. Highly recommend.

Birdygrace
United States
Over 3 years using the app