Reviews (956)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting average order values by promoting complementary products, enhancing product discovery. It features handpicked and automated recommendations, seamless Shopify theme integration, and is easy to install. The customer support is responsive and available even on weekends, helping with issue resolution and app optimization. Merchants appreciate the flexibility in customizing product recommendations and its positive impact on sales.

August 8, 2017

Excellent service and very easy to use. Cross-sell help us to integrate this app to our website and they did a wonderful job.

Rustics For Less
United States
1 day using the app
August 12, 2021

Amazing customer service by Petra, so, so impressed! I put out an email asking for assistance, fully expecting not to hear anything for days, however i got a reply within 2 minutes. Petra has been amazing since and got the product to exactly how we need it!

Woven
United Kingdom
About 23 hours using the app
Cross Sell replied August 12, 2021

Thank you so much for your review, it really made my day :)

We always try to be as fast as possible and make your expectations possible. Please do not hesitate to reach out to us whenever you have a question.

Kind regards,
Petra

April 28, 2022

I trawled the internet and added and removed several apps before I came across this one. I wanted a simple solution for a simple requirement- link matching items and make it clear to my customers that the item they were viewing was part of a bigger collection. Until I came across this app it seemed there wasn't a straightforward solution that I could install and manage myself, without having to send emails back and forth and attempt to connect to zoom calls with developers who had terrible internet and were unable to walk me through the process as I was unable to grasp it alone. Time is money and I am very impatient and I needed an app that was quick to set up so I couuld move on to the next task on my neverending to do list! This app seems to be exactly what I am looking for. Easy to install, fast, clear and straightforward responses from the developers who were only too pleased to help (nothing worse than needing help from a developer who makes it clear they have better things to do than answer basic questions!) I would 100% recommend this app, especially if you are a complete technophobe like I am!

Big Little Bedrooms
United Kingdom
About 22 hours using the app
Cross Sell replied May 1, 2022

We're so glad that you decided to give us a try, and that you're loving our app 😊! Feel free to reach out to us any time for assistance!

March 25, 2017

Great product, great service. Emphasis on the latter as this app has one of the best customer services I've experienced on Shopify. Very quick, very helpful.

Spotlight Men
United Kingdom
About 16 hours using the app
June 18, 2019

Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!

The Black Seed Co
Australia
About 14 hours using the app
January 6, 2017

This app is very easy to use and the customer support is exceptional. The people behind it are very happy to help with any questions and the free setup service is wonderful. Highly recommended!

hypnosisaudio.com

Hypnosis Audio Download
United Kingdom
About 7 hours using the app
June 29, 2017

UI is super easy to navigate and great customer service.

Success Freedom
United States
About 7 hours using the app
February 19, 2021

I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!

from-marion-with.love
Germany
About 6 hours using the app
Cross Sell replied March 1, 2021

Thank you for your review, we really appreciate it!
Please feel free to reach out to us anytime, we are always happy to help.

August 28, 2017

Cross-Sell has been extremely helpful, easy to install, easier to deal with customer service. Would reccomend fully.

Over Under Clothing 2
United States
About 4 hours using the app
October 5, 2016

I am very happy with the look and functionality of this app. Turns out, with my Brooklyn theme the Cart cross-sells do not work with the slide-in or pop-up option. In order to make these work in Brooklyn, you must select the "page" option for cart settings. Not a big deal to me.

Stuart was lightning quick to address my inquiry on the matter and also customized my product cross-sells to be center aligned. I highly recommend this app for functionality and customer service. Thanks, Stuart for making a great app!

Mortise Tenon Magazine
United States
About 2 hours using the app