Reviews (9,625)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

June 24, 2024

I have been using CJ for almost 2 years, my agent Ceci is the one who helped me in every possible situation whenever I wanted to test a product and even when I have some difficulties in choosing a product. Thumb up

caroont
United Kingdom
About 1 year using the app
July 2, 2024

CJ has been absolutely amazing throughout my journey, their customer service is outstanding. I have to say the amount of products you can find on CJ is endless, and if they don’t have what you want, they have a sourcing request option, how convenient! I have to say Bonnie has been absolutely amazing, she responds so fast! Thank you CJ and Bonnie!

Glowban
Australia
4 months using the app
July 12, 2024

Harvey's customer service as a CJ Dropshipping agent is nothing short of exceptional. From the very beginning, he has demonstrated an unwavering commitment to ensuring my complete satisfaction. Harvey's responsiveness is one of his standout qualities—he is always quick to reply to my inquiries, regardless of the time of day. His thorough and informative responses make it clear that he genuinely cares about resolving any issues I might encounter.

Harvey's proactive approach to customer service sets him apart. He consistently anticipates potential problems and addresses them before they become significant, which has saved me countless hours and headaches. Whenever I've had special requests or needed assistance with complicated orders, Harvey has handled everything with remarkable efficiency and a positive attitude.

Flamingoo Foot-wear
United Kingdom
4 months using the app
August 8, 2024

Thanks Sini Liu, for your guidance and resolving my quires. Best customer service support agent to briefly telling me all about my issues.

Culinari Traders
United Arab Emirates
About 1 month using the app
July 11, 2024

LINCY is the best

I wanted to take a moment to express my utmost satisfaction and gratitude for the outstanding service provided by Lincy during my recent interaction with your customer care team.

Lincy's professionalism and dedication were evident from the beginning. She greeted me warmly and listened attentively to my concerns, demonstrating a deep understanding of the issues I faced. Her knowledge of your products and services was comprehensive, and she adeptly guided me through troubleshooting steps and solutions with clarity and patience.

What truly impressed me was Lincy's proactive approach to ensuring my satisfaction. She not only resolved my initial issue promptly but also took the time to follow up to ensure that everything continued to work smoothly. Her commitment to providing excellent customer service was evident throughout our interaction, making me feel valued and reassured as a customer.

In today's fast-paced and often impersonal customer service landscape, encountering someone like Lincy was refreshing. Her courteous demeanor, professionalism, and genuine concern for my needs left a lasting positive impression. I am confident that with representatives like Lincy, your company stands out for its commitment to customer care excellence.

Please extend my heartfelt thanks to Lincy for her exceptional service. She is undoubtedly an asset to your team and a prime example of what outstanding customer service looks like.

Luna Skin Care
Canada
4 months using the app
Edited November 26, 2024

The best app out there, I love it. And the customer service is works great and always friendly. Shout out Sini Liu for being there to help all the time✊️

Seraphe
South Korea
6 months using the app
August 6, 2024

CJ as usual doing a top job with assisting customers. Rami Wu - thank for your assistance today!

Soniyeh
United States
2 months using the app
July 10, 2024

Really fast customer service, I have been using cj for 7 months and never had a problem.
Customer support Zoey helped me a lot to speed up shipping.

ChipChase
Austria
6 months using the app
July 4, 2024

Hi I actually liked the app and especially the great service i got from connie she helped me a lot without complaining even though i asked a lot of questions

sheerelax
Iraq
9 months using the app
Edited September 13, 2024

Cheria is very helpful and responsive! Glad to be working with her.

Glimira Jewelry
United States
2 months using the app