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My Experience With CJdropshipping
I want to share my experience with CJdropshipping because I believe companies need to hear what their customers are experiencing while it is actually happening—not months later after the customer has already moved on.
My experience with CJ has been much more complicated than I expected when I started dropshipping.
One of my biggest frustrations has been obtaining basic supplier and fulfillment information that I need to operate properly with the sales channels I am integrated with. There have been multiple situations where information or documentation I needed was either unavailable or could not be provided.
I have also had difficulty getting answers to questions that require information directly from the supplier. CJ will sometimes tell me that they need to contact the supplier for the information, but then there can be difficulty getting a response from the supplier. As the customer, that leaves me waiting for information that I need to run my business.
**Shipping and tracking have also been a major concern.** I have experienced shipping delays, and the tracking updates do not always feel truly real-time. At times, I have had to wait until the following day to see updates regarding what happened the previous day. When you are running an online business and customers are waiting for their orders, timely tracking information is extremely important.
Another area that needs improvement is the **quality and completeness of product listings.** Some products have very limited descriptions, little to no useful product information, or very few photos. In some cases, the product details simply aren't detailed enough to confidently use the listing on my own storefront without doing significant additional work.
The **product images can also be problematic.** Some images appear to have supplier or warehouse information edited out using basic image-editing tools, leaving visible artifacts around the product. For example, I have seen images where it is obvious that writing has been erased from the image, leaving behind a noticeable “erased” or edited appearance around the mannequin or hair. That makes the images look unprofessional and can require additional editing before they are suitable for a customer-facing store.
There is also the issue of **supplier and warehouse names appearing on product images or information.** If I am trying to build my own brand and storefront, I cannot reasonably use an image that prominently displays another supplier or warehouse name. Customers seeing another company's name on the product image can create confusion about whose brand they are actually purchasing from.
Overall, I feel like there is often too much work required on the seller's end to turn some of CJ's product listings into polished, customer-ready listings.
I understand that no supplier will be perfect, and I am not expecting everything to be flawless. However, when a supplier is being used alongside platforms with their own shipping, fulfillment, documentation, and compliance requirements, the supplier needs to be able to support those requirements as much as reasonably possible.
There are definitely things I like about CJ, which is why I am giving **3 stars rather than 1 star**. However, the combination of shipping issues, delayed tracking updates, difficulty obtaining supplier documentation, difficulty getting supplier responses, incomplete product information, and low-quality or supplier-branded product images has made the overall dropshipping experience more difficult than it needs to be.
I am sharing this feedback now because I believe CJ should know what its customers are experiencing **in real time**. I am still evaluating my options and would genuinely like to see improvements because CJ has products and services that could be useful for my business.
If these areas improve, I would absolutely be open to updating my review in the future. But based on my experience **right now**, 3 stars feels fair.
They have many products to choose but i found that their processing and shipping time is slower than the other companies. They have the Much Faster marked beside their business name but it's just not the case. They should improve it. Sometimes they take almost 10 days to start fixing an order issue which is unacceptable.
fast anwsering, usual problems with out of stock products, wrong products or other but agent are here to fix it
Thank you for your feedback! Available CJ inventory suggests that the item can be dispatched from our warehouse right away after you make the payment, whereas 0 CJ inventory means that we’ll wait for the item to arrive from the supplier, before it can go through packaging and quality inspection, which might take approximately 3 days, in most cases. In other words, sufficient CJ inventory means better time efficiency. You can purchase private inventory to avoid stock-out cost.
We have used CJ Dropshipping since January. We have added products to our store and they just leave them as sold out without any warning... this service in my opinion is only for beginners to test out products, but not for scaling. Disputes take time, and you have to closely follow up on your orders if you want to see some movement. Just ok. Packaging is correct.
Thank you for your feedback. There is the risk of short inventory regarding certain products that require replenishment, to avoid such risk for your scaling, it is recommended that you use private inventory to boost order processing.
Aucun cours en français?????
Great costumer service, they answer fast but the shipping time is really lame up tp 2 weeks to ship the order. That´s too long, this must be fixed
There are always issues with the items being out of stock. From 6 samples that I ordered, 3 were out of stock. Then you need to go back and forth with them to get a refund, which also negatively affects the dispatch date of the items that are actually in stock. I would not recommend it.
