Reviews (9,343)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, quality products, and seamless Shopify integration, which boost profitability and efficiency. The user-friendly interface and diverse product selection simplify dropshipping management and expansion. Features like real-time tracking and efficient order management are highly valued. Exceptional customer service, including responsive personal agents who assist with supply chain and supplier issues, is also highlighted.

March 25, 2020

worst source ever. I would rather use aliexpress than working with this kind of supplier. They sent all my products without any protection and do not accept my refund for damaged goods. Moreover, they still not ship my package after 14 days processing. The first and last time working with .

Vincase
Vietnam
2 months using the app
CJDropshipping replied March 30, 2020

We are sorry for the damage of packaging. Under the coronavirus, there will be some delays.

Edited May 7, 2021

zero stars would be a better option worst app ever. Customer service knows nothing, takes 6 days to process an order, tracking numbers are useless. Agents never answer chat or emails. I never had one order go through without issues. my update since march 31 orders still not delivered and no refund in sight. Complete nightmare dealing with these idiots stay far away and these 5-star reviews for them are completely fake.

Merchandize.ca
Canada
2 months using the app
Edited July 31, 2020

So, everything started really well until my customer receive the products.. And guess what, I made a thank you card, the thank you card wasn't on the packaging. The bubble colomuns wasn't on the packaging as well. To sum up half of my packaging was sent to my customers. Hope their logistic becomes better in the future but so far ..

Freshc
United States
2 months using the app
CJDropshipping replied July 31, 2020

Sincere sorry for your bad experience. We have contacted your agent. And she will contact you ASAP. If you have any other questions, please feel free to contact your agent or us by Email. support@cjdropshipping.com We will try our best to solve your problems ASAP.
And CJ is always devoted to offer the best service and help every drop shipper from start to success. Best wishes!

December 9, 2021

This is a real review not fake like 99% of the other reviews. It has been 1 month since we started using this app , they could only deliver 1 order out of 16 orders. Orders are showing no progress since more than 5 weeks. Customers are calling us everyday and we have no explanation to make. They only create an electronic shipping label but they do not actually ship the items. Stay away from this company, It is not worth to lose your hard earned reputation!!!

Online Gifts Canada
Canada
2 months using the app
CJDropshipping replied December 12, 2021

Hi, we learned that the problem is about tracking info not updating. Your agent has sent you messages on Skype and please keep in touch with her for the latest update. Thank you for your patience.

November 27, 2022

This app was very hard to use, and when I was trying to list items on my store, the shipping of my product wasn't set to the ordinary price, instead set at 60-70 dollars! Many of the dropdown menus didnt even show up for me, and the wrong information kept on showing up on my product. The product descriptins were very wary and unclear.i wouldn't recommend this app to anyone. I have wasted my time and energy on this horrible app.

OfficialDronify
United States
2 months using the app
CJDropshipping replied November 27, 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

Edited December 24, 2020

I am so disappointed with CJ dropshipping! Because they never keep customer's winner product information as private! As mentioned in earlier, I requested they keep all of my product sourced privately but they always open to public! All my effort was stolen by other competitors! After I place the order, they told me after TWO WEEKS that the items is out of stock! There is no reason they realize the product out of stock AFTER TWO WEEKS! Because of that, I received tons of disputes from my customers and this issue make me lost a lot of money and also customers! I really dissapointed!

cutest
Malaysia
2 months using the app
CJDropshipping replied January 4, 2021

Hi, we are sorry for your bad experience. If you have any problems, please contact your agent or send an email to us. Email: support@cjdropshipping.com We'll try our best to help solve your problems. Have a nice day!

May 25, 2023

My ebay account was suspended due to suspicious activity since I started using this app thank you cj commerce

Shopperlorian
United States
About 2 months using the app
CJDropshipping replied May 28, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

February 21, 2022

Embarrassing... I have 200+ items listed on my website from CJ - with my first 20 orders from customers almost EVERY order had an out of stock item. I was told it's normal and even when I am listing items they can't ensure items are in stock....They told me the "pieces in stock" numbers on their listings were a lie. THEN some of the items customers chose for exchanges ALSO were not available!!!! They said the best way is to purchase inventory but thats not TRUE dropshipping as their business name is "CJ DROPSHIPPING" I am so frustrated and disappointed. They say there's no way to update inventory daily but when this is your literal job...they need to find a way.

NeutralKids
Canada
About 2 months using the app
CJDropshipping replied February 21, 2022

Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number to us? We will help you check the specific reason. This is our contact way: support@cjdropshipping.com.

July 5, 2022

worst app you can use for your store , if you want to kill your project then use this app , the order takes 1 month to ship . processing time is 10 days , and when you contact the=m and tell them its supposed to be 3 days as per the page , they say no 7 then after 8 days i contact them again they said processing usually takes 10 days , the app idea is nice but it drags you to a very bad service
really gave them many chances but seriously its really bad

Low Top Wear
United Arab Emirates
About 2 months using the app
CJDropshipping replied July 5, 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

Edited August 20, 2023

DON'T USE Cj dropshipping !!

Unless u want 10 days handling times with an additional 10-20 days delivery times. Over a month for customers to receive orders.

Customer service won't care unless you're making over a million dollars in sales.

Use Zendrop instead.

beautybatty
United States
About 2 months using the app