Reviews (9,698)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of competitively priced products, enhancing store variety. Its user-friendly interface integrates smoothly with Shopify, facilitating product listings, order tracking, and inventory management. Features like fast shipping, consistent quality, real-time tracking, and custom packaging options are highlighted. Exceptional customer service, with responsive and knowledgeable support, adds significant value, making it a recommended choice for improving business operations.

December 8, 2023

I have not started selling yet but so far the support Lea Zhang is giving me is great. Also, the fact that you can ask the support at any time of the day makes it very easy to work whenever you want to without having to wait for hours until you get a response.
Unfortunately shipping prices are a bit high and the processing time is quite long but I guess that's the price you have to pay to have this big variety of products available.

HomeCharm
Germany
3 months using the app
June 5, 2020

Thanks to Stella for resolving my queries and handling the payment glitch for my orders. Was very patient and accommodating to my requests :)

TheYogaFocus
Singapore
3 months using the app
CJDropshipping replied June 7, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

January 11, 2024

Thanks Bonnie Gu for the quick support and clear answers..

nourwinkel
Morocco
3 months using the app
September 22, 2023

Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.

Carvenchy
France
3 months using the app
Edited May 10, 2023

Updating the review from May 3

Happily, since my last review things have changed. My agent Lisa Wei is providing excellent assistance via email, I'm thankful for her support and understanding. She responds on time, acts polite and professional. I hope for successful cooperation in the future.

I'm rating CJ App 4* because of few factors that can(needs)to be improved:
1) Not updating the product page when the product is not available. (you list the item, and then figure out (if you ask) that it's out of stock)

2) Badly need more filters for search, when searching for the product I normally get around 60 pages of results both related and not related.

3) Sometimes the descriptions are unclear and have to double check with the agent

I wish CJ only get better and better and grow!

The Lovely Whiskers
China
2 months using the app
CJDropshipping replied May 3, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

June 3, 2020

Really good customer care service. They are very kind and fast on reply. No need to wait for hours.

MAGIC TOOLS
United Kingdom
2 months using the app
CJDropshipping replied June 4, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

March 9, 2024

bin sehr zurieden.

Aipotu
Germany
2 days using the app
November 11, 2021

Good customer service and fast response times
Helpful agent and helpful tutorials provided, was able to answer queries

Surge
United Kingdom
About 2 months using the app
CJDropshipping replied November 15, 2021

Thank you for your feedback! Your approval is our motivation.

May 25, 2020

I used this app to help me sourcing my products and it helped me so much ! It's a great , easy to use and reliable application. You got your personal agent helping you handle your business more efficiently and even answering your questions . I STRONGLY recommend!

Think Own It
South Africa
About 2 months using the app
CJDropshipping replied May 25, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

July 26, 2021

Saturn is helpful and has nice customer service. I am new to this app but they seem to respond really quick with good english support.

EXFORIO
Romania
About 2 months using the app
CJDropshipping replied July 26, 2021

Thank you for your feedback! Your approval is our motivation.