Reviews (9,634)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

Edited December 21, 2024

I recently had the pleasure of working with Leina as a supplier, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and an unwavering commitment to customer satisfaction.

First and foremost, the quality of their products is outstanding. Each item I received was meticulously crafted with attention to detail, showcasing the superior craftsmanship that sets Leina apart from other suppliers. Not only were the products of the highest quality, but they also arrived promptly and securely packaged, ensuring they reached me in perfect condition.

Moreover, I was thoroughly impressed by the level of communication and support provided by Leina throughout the entire process. Their team was incredibly responsive, addressing any inquiries or concerns I had with speed and precision. It's evident that customer satisfaction is at the forefront of their business model, as they went above and beyond to ensure I was completely satisfied with my order..

BluRay
United States
About 1 year using the app
June 13, 2024

My experience with CJ has been great since starting my e-comm journey. Sveta has been awesome and always finds a way to help satisfy the shifting needs of my business. Highly recommend !

Reneweva
United States
About 2 months using the app
June 21, 2024

I would of course recommend CJ. John gave me the best support so far and they give me a great service. Always solve my inquiry.

Nine Beau
Singapore
9 months using the app
Edited January 7, 2025

Sini Liu was incredibly helpful to me. She has applied shipping discounts for me and helps me feel loyal to CJ who always help my business succeed. She has excellent customer service and response speed. Thank you!

Sentinel Cameras
Australia
7 months using the app
July 15, 2024

See was very helpful with assisting with order processing. Very efficient and thorough in knowledge.

Sassy Satin
United States
7 months using the app
May 9, 2024

this the best dropshipping store the staff are lightening fast with product info and assistance. and very helpfull if you are having trouble with any issue! Flo Ma is a representitive that helped me she is so caring about my order and making sure that everything is correct. Its support staff like her is the reason why i will always choose cj drop shipping as my go to !!

Electronicsdoneright
United States
4 months using the app
February 2, 2024

I was having issues with my first order from my Shopify store and Bonnie helped me with everything and eased my mind for all future orders I get. She showed my exactly what to do step-by-step so i do not have to worry about my future product and i can ensure my business will succeed through CJ. Thanks Bonnie!

Lashed™
United States
6 months using the app
Edited March 22, 2024

I'm only starting out, but so far CJdropshipping seems to have pretty robust tools and features. It's easy to search for products, though their 'search by image' feature could use a little work (it often returns a very limited number of items, or it's not the right match even though you can find the exact item on their site searching by keywords). But BEST OF ALL, their customer service response rate is extremely fast. For product sourcing, they will reply within a day (possibly even hours - I'm not at my computer 24 hours a day). You can also chat with a representative on demand as well. Eugenia Deng answered so many of my packaging questions I got embarrassed but she remained patient and helpful. When she didn't know a delivery schedule off the top of her head, she double checked with someone else and was able to give me a specific answer in minutes. Leah was also very prompt with helping me deal with shipping questions, and linked me to the correct resources. It's really great that I'm able to get answers so quickly via chat, despite being a beginner. I'd say that's even more important for beginners. I think I'm going to be very happy with CJ!

LazyLuxe
United States
25 days using the app
Edited September 10, 2024

Je tiens à exprimer ma grande satisfaction quant à mes expériences Je tiens à exprimer ma grande satisfaction quant à mes expériences avec CJdropshipping. La boutique offre un service de qualité, avec des produits variés et une logistique efficace, mais ce qui fait véritablement la différence, c'est leur support client.

Je souhaite tout particulièrement remercier Mme Christine Yu et Mme Angel Li pour leur professionnalisme exceptionnel. Non seulement Christine est toujours réactive et à l'écoute, mais elle fait également preuve d'une gentillesse rare dans ce domaine. Elle a résolu à plusieurs reprises mes problèmes rapidement et efficacement, avec un grand savoir-faire et une compréhension approfondie des besoins de ses clients.

Je tiens également à exprimer ma gratitude envers Angel Li, qui m'a aidé à ajouter des produits à ma boutique et à faire le lien entre Shopify et CJdropshipping. Son expertise et ses conseils pratiques ont rendu le processus beaucoup plus fluide et m'ont permis d'améliorer la gestion de ma boutique en ligne.

Merci infiniment, Christine et Angel, pour votre soutien constant et votre engagement à offrir une expérience client irréprochable. C'est un véritable plaisir de travailler avec vous deux.

Petit Rêveur
Switzerland
8 days using the app
Edited June 17, 2024

CJdropshipping has the products, variations and services I need. All tutorials and help are available. It's easy to navigate for a beginner like me and especially with the support from Bin Han, a responsive and helpful agent, I can confidently make decisions. Hope to collaborate for long term with you guys.

After a while working together, I realise they're responsible and supportive. Just hope the dispute processing time can be faster to provide better after-sales experience for customers.

COSMICINEMA
Vietnam
28 days using the app