Reviews (9,695)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of competitively priced products, enhancing store variety. Its user-friendly interface integrates smoothly with Shopify, facilitating product listings, order tracking, and inventory management. Features like fast shipping, consistent quality, real-time tracking, and custom packaging options are highlighted. Exceptional customer service, with responsive and knowledgeable support, adds significant value, making it a recommended choice for improving ...

September 24, 2024

Worst customer service. The sourcing team will just waste your weeks and will not do anything the way you want, will keep providing irrelevant responses, and will just abuse you, continuously wasting time.

StarLuxy
France
13 days using the app
Edited September 9, 2024

Based on my experiences, I do NOT recommend this app.
I installed this app four months ago. Technically, the app was easy to integrate into my Shopify account and worked almost immediately.

Problems immediately arose in the processing of my orders. The delivery of the first order turned out to be incomplete and took several weeks.

When a large shipment was not delivered at all, customer service ...

Geniva
Netherlands
4 months using the app
October 5, 2024

Do not bother with this company, clearly their star rating is from fake reviews as there is no way they are getting this many genuine reviews, not only is their store super complicated to navigate, their customer service is horrendous. I had the unfortunate "pleasure" of dealing with them today and after rating a issue with the technical side of the app the customer service agent would only help ...

Lovella Skye Home
United Kingdom
About 18 hours using the app
August 5, 2024

I canceled my subscription and uninstalled this app before the free trial ended because I did not like the setup of the entire app and it was useless trying to search for anything because the pages kept resetting. Really deserved zero stars but I couldn’t submit my review without marking one star. The app is a scam.

Bébé Noire Emporium
United States
5 months using the app
September 22, 2021

Worst dropshipping app, they get out of stock for your orders, they can remove any item from their site without even informing and you can ruin your business if you get so many order for that product which they remove. Their agent don't reply on time, and they need a huge time in fullfilling the orders also. They have some shipping options, which are worst then AliExpress, and don't deliver the ...

Magicartz
United States
Almost 4 years using the app
CJDropshipping replied September 23, 2021

Hi, we're so sorry for the trouble caused to you. For any problems, you can send a message to our chatroom (https://chat.cjdropshipping.com/#/newChat) or send an email to ...

February 3, 2024

I have been trying to access my account with no assistance.

Alia's All & Any-Thing
United States
Over 3 years using the app
May 3, 2022

Not worth the problems and support is terrible. Ended up getting Shopify involved after a POD order came through my store. Customer submitted multiple images for 5 different customizable items (large order for me). CJ contacted me to request that I combine the jpg images into one file for each item. I was fully willing to do so. Tried clicking on images in my order dashboard but their app blocks ...

Whisker Hut
United States
Over 3 years using the app
CJDropshipping replied May 4, 2022

Hi Whisker Hut, we are extremely sorry for the unhappy experience. Our agent replied to you in our chatroom, please check it.

Edited December 11, 2021

First of all, I want to clarify that my last agent Jessie is great, knowledgeable, and very helpful; she helped me to resolve most of the issues other agents created and the terrible service CJ provide. The problem and the reason of this review is because CJ start shipping your orders within the timeframe; then after you have a little bit of time with them, they start switching your 8-15 shipping ...

JEXIE
United States
Over 2 years using the app
CJDropshipping replied December 6, 2021

Hi JEXIE, thanks for your feedback. Our agent will get back to you regarding the problems you mentioned. With any problems, you can still submit a ticket or write to support@ ...

Edited February 18, 2025

La livraison est en moyenne de 10 jour comme aliexpress maintenant ou temu, ou en rupture de stock alors que c'est toujours en stock cher eux, et cela, même si ou leur dit de mettre à jour leurs stocks, ou alors envoyé au bout de 9 jours.

Me revoilà pour indiquer que certains clients peuvent recevoir la commande avec des frais de douane demandés au client au moment de la réception, qui n'ont pas ...

Sogaïa
France
Over 2 years using the app
Edited February 13, 2021

I had to change my review to 1 star due to no support on lost package on order 2101231951738808301
Customer service does not have any idea where the package is.

Home SH Store
United States
Over 2 years using the app
CJDropshipping replied January 27, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!