CJdropshipping: Much Faster

Based on my experiences, I do NOT recommend this app.
I installed this app four months ago. Technically, the app was easy to integrate into my Shopify account and worked almost immediately.

Problems immediately arose in the processing of my orders. The delivery of the first order turned out to be incomplete and took several weeks.

When a large shipment was not delivered at all, customer service appeared to offer no help. I was advised to contact DHL, after which DHL referred me back to JCdropshipping.

Requests to JCdropshipping for refund or resend were never answered. I lost my trust in this "supplier" and lost my payments. Think carefully before installing this app.

Do not bother with this company, clearly their star rating is from fake reviews as there is no way they are getting this many genuine reviews, not only is their store super complicated to navigate, their customer service is horrendous. I had the unfortunate "pleasure" of dealing with them today and after rating a issue with the technical side of the app the customer service agent would only help me if I removed my review! Absolutely disgusting. I have closed my account and will not be using them again. Buyers beware!

Worst customer service. The sourcing team will just waste your weeks and will not do anything the way you want, will keep providing irrelevant responses, and will just abuse you, continuously wasting time.

I'm leaving this review because CJ is impossible to work with for the time being as nothing is going right. I'm not even getting into the quality of products and their price feasibility because I haven't been able to give it enough time. But I will give CJ a chance to correct issues and will be open to removing this review if they perform the necessary fixes. So far they haven't been addressing their issues and indicate that they are not aware of their issues.

I have already added about 500 items a few days ago and spent hours yesterday adding to queue a lot more. There is a glitch that doesn't let you do the following

1. List in bulk
2. List with the lowest shipping option
3. List with RRP correctly. The listings will display a price that causes you to lose money on a sale.
4. List correctly with your own set formula. The result price on Shopify is a miscalculation causing you a loss or a high price that will turn away customers.

Moreso, I cannot believe that they don't have a feature to change prices automatically for listed products (other companies do). So you have a flawed and glitched price setting feature that you can't even attempt to correct once your items are listed. You would have to delete everything and start from scratch, only to find yourself in that endless loop. They also make it hard for you to find out a total you'd be paying to decide whether to adjust the price of a product their price setting feature messed up. So all in all it's NOT user-friendly by any means.

Customer service has been addressed all issues specifically after I put in the time to elaborate. It's up to them whether they want to fix this and get back to me.

It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject.
I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen.
Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.

I canceled my subscription and uninstalled this app before the free trial ended because I did not like the setup of the entire app and it was useless trying to search for anything because the pages kept resetting. Really deserved zero stars but I couldn’t submit my review without marking one star. The app is a scam.

I ordered from CJ twice for my customers and both times it was not a good experience. The product listings and pictures CJ provides are just estimations of the general type of item your customer will get and there's no way to see if it's even in stock until after your customer orders and is already expecting a shipment. Meanwhile, the other dropshippers I use provide a smooth and fast experience with decent quality products, and provide automated stock updates. I'm in the process of replacing all my CJ listings with ones from other dropshippers, even though it's more expensive. I do not recommend CJ at all. Save yourself the headache and stay away. The low prices are not worth the hassle.

*UPDATE*

Here is a respond i got from customer support:

"We are very sorry that we received your negative review. We take this issue very seriously and realize that it has caused you inconvenience. We will strive to become better and bring a pleasant experience to more people.

If possible, I hope you can remove the negative review, as it is very meaningful to us. We really hope you can consider removing the negative review.

Of course, we really value the negative review you wrote. If you can remove the negative review, I will try to help you apply for two $5 coupons.
I apologize again."

Make me question the other 5 Stars reviews this provider have.

*Original review*

If you want to ruined your business then deal with CJ dropshipping.

They issue the fake tracking details but never ship the orders. Customer gets the email with fake tracking numbers. My orders are waiting in processing for last 10 days and they are making excuses everyday, asking me to wait for few more days. Their claims of shipping in 3-5 days are joke.

Literally a SCAM platform, use it just for research purposes.

PLEASE AVOID AT ALL COSTS!!! They are very dishonest and don't care about your business. I have tried them again over the years and this is my last time using them.

They are very dishonest and will ABSOLUTELY ruin your business. I have paid for orders. I contacted my agent to get an update as my orders still had not shipped after 5 days. He informed me that they recently had to redeliver the correct product due to wrong product delivery so I have to wait 5 days for them to receive and ship the items.

5 days later the orders still hadn't been shipped so I followed up. After the 5 days, they suddenly said my agent had called in sick and it would take another 2-3 days. Unbelievable!

I had to give refunds to my customers because no one wants to wait 20+ days for their package. And that's after I paid CJ for 6-10 day shipping.

Just horrible!

They should honestly be banned from Shopify before more ruin other people's businesses.

USE AT YOUR OWN RISK! (ps. the 5 star ratings are Fake! They are given in exchange for free coupons and most importantly are told they will lose their job if the review is not written)

PLEASE AVOID AT ALL COST!!. They are very dishonest and do not care about your business. I have tried them on and off over the years and this is my last time using them.

They are very dishonest and will ABSOLUTELY ruin your business. I paid for orders on March 1st. On March 6th I contacted my agent Vita Liu for an update as my orders were still not shipped. She advised me that they recently changed factories due to quality issues with the product, so I will have to wait 2-3 days for them to receive the items and ship.

On March 9th, orders were still not shipped so I followed up. Can you believe this lady was angry with me for following up on my paid orders??? She told to me tell my customers to be patient because they were further delays and orders will not reach their warehouse until March 13-15. Unbelieveable!

I had to issue refunds to my customers because no one wants to wait 20+ days for their package. This is after I paid CJ for 6-10 days shipping.

This is also in addition to providing wrong colour description. The colour on their photos is TOTALLY DIFFERENT from what the customers receive. Just Horrible!

They should honestly be banned from Shopify before they ruin other people's business.

USE AT YOUR OWN RISK! (ps. majority of their 5-star reviews are FAKE! They are given in exchange for free coupons)