Reviews (9,363)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, quality products, and seamless Shopify integration, which boost profitability and efficiency. The user-friendly interface and diverse product selection simplify dropshipping management and expansion. Features like real-time tracking and efficient order management are highly valued. Exceptional customer service, including responsive personal agents who assist with supply chain and supplier issues, is also highlighted.

Edited April 18, 2021

CJDropshipping is far superior to any of the other dropshipping companies I have dealt with! Not only do they have 24/7 support just a click away, but they also get orders shipped to the USA in about 7-10 days. That is unheard of without an agent. If your nitch isn't on CJ submit a sourcing request and see if they can find it. It is well worth your time! UPDATE:
While I still believe my previous review to be mostly true, I have run into a situation in which I no longer have CJ Dropshipping installed in my store. What happened is one of my customers was sent the wrong product. The customer sent me an email with the picture of the item, which is different from the product ordered, I sent the photo to CJ to request a refund for the wrong product. I thought it would be no big deal, but I was wrong. Instead of covering their mistake and issuing the refund, they accused me of photoshopping the item to look incorrect. My store is still in its infancy and while I don't have a lot of orders at this time, I do not wish nor have time to deal with this in the future when my store starts doing more volume.

Questing Nerds
United States
6 months using the app
CJDropshipping replied March 19, 2021

Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!

March 20, 2024

My first few weeks using CJdropshipping and my orders have taken a week to get into processing once the payment was made. That is a significantly longer time than any other dropshipping company I have used previously. When signing up for the service and paying for the premium, I was told by customer service that it usually took 2-3 days from payment for an order to move into processing - but that is definitely not what I have seen at all. Makes my entire delivery time for products significantly longer and will likely result in issuing refunds. Will likely not be using CJdropshipping in the future if this continues.

Boutique Gamila
United States
About 2 months using the app
May 20, 2021

getting worse day by day, gave it a chance couldnt handle 30 order with shipping time, had order 10-11 days not shipped, made me lose money all together

My private general store
United States
4 months using the app
January 5, 2024

We can not delete bulk products at same time.
For example you have 4000 products you can delete one by one 4000 items you cannot delete at same time.
Moreover you will see option there to add bulk items but this way is also not working properly. thats why i need not delete my 4000 added products.
I added 4000 products and i put price for all as recommended.
I trust on it.But after adding products i notice all products are listed with same price as cj..I really got hurt . that why i am going to delete my account.

Fashion Booz
United Kingdom
2 months using the app
June 7, 2023

Almost every product I have ordered (was shown with stock) is not available. It is super frustrating that they tell you it is out of stock, when you already received orders.

Timeless Bags
Switzerland
2 months using the app
CJDropshipping replied June 7, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

April 23, 2021

Products sync straight into active on my store before I can edit even the price. I order some products and they were so cheap quality, even Walmart has better clothing that what arrived. I ordered a suit with the words love on the sleeves and pants and was shocked at the quality, I can not even explain what fabric it is. I ordered a jumpsuit printed with flowers : it has an open from the knees to the feet and tight up at the bottom, it was not finished, the sewing was sort of exposed zigzag and fabric terribly cheap. The jeans jumpsuit that looked ok but so tight on the foot hole, never got my feet through (I am size 5-1/2 and skinny type) - they sent a swimming suit instead of a dress. When I called for complain, the guy said I should by more expensive items because the quality be better.
Ok, I get that, but I can not buy one of each item for a store to test quality and still wait 30 DAYS FOR DELIVERY. I am not sure what people are so happy with this. Also, it came in a plastic bag so tight , they don’t even bother to make a plastic with bubbles in case it get wet or ripped on logistics. I am very concerned to put out my name and have this company mess it up. Yes they answer question, it’s good customer service, the product on the other hand, not so good.

Kind League
United States
2 months using the app
CJDropshipping replied April 24, 2021

Thank you for your feedback! Your approval is our motivation.

March 6, 2021

The interface looks good, but they have too many bugs with manage inventory with Shopify. I spoke more than once with the support and explained that the inventory management is incorrect, for example, there is a product (SKU-CJJJCWGY03637) that managed by CJ in my Shopify store and it shows that the quantity is 9000, and on the CJ website it shows that there is 0 quantity that’s mean the CJ management inventory can let me sell a product that they don’t have !! I can’t rely on this service. They have big potential but I can’t trust them, and I spent too much time speaking with the support team without any fix.

Barak's Puppy
Israel
About 2 months using the app
CJDropshipping replied March 7, 2021

Hi there, I just checked the product of SKU CJJJCWGY03637, inventory in Britain and US warehouse show 84 and 53, if you are having problems in syncing inventory on your shopify store, please find:
https://cjdropshipping.com/article-details/1347458099891539968
https://cjdropshipping.com/article-details/1347456552080117760
CJ customer support never ingnores any email sent to us to inquire, maybe your email has filtered our replies to your spam box.

Edited June 23, 2021

My agent is really helpful. However, the way CjDropshipping notified the change of shipping price is awful. They asked me to pay an extra of 39USD for my parcel, which leaves me no profit at this point. Got no option but to cancel the order. Very frustrating.

Dazzy Toys
Australia
About 2 months using the app
CJDropshipping replied May 20, 2021

Thank you for your feedback! Your approval is our motivation.

Edited December 29, 2023

EDIT: The shipping is extremely slow and inaccurate. It does not update for 5+ days. DO NOT PAY for "Fast shipping" because it takes as long as ordinary shipping. It's estimated at 7-9 days and it has been 15 days already, just in transit. Customer service is kind at first, but now they are unresponsive.

I have tried many different dropshipping apps, until I found CJ. I enjoy how it's free to use and it offers so many different features. Thanks to CJ, my store is running smoothly. I have been using it for a few weeks now and it takes some time to learn all the features, but the agent chat option makes it stress free! Everytime I have a question, and agent is there to assist me immediately. Irene has been amazing and so helpful to answer my questions as I learn the platform.

Boss Paws
Canada
20 days using the app
December 4, 2021

The wierd thing is that most of the comments are thanks to the customer service representatives with names, this is suspicious , really Haha

Doggy Wuffy
Saudi Arabia
6 days using the app