Reviews (9,637)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.

June 7, 2024

AliExpress customer service provided me with exceptional assistance, demonstrating professionalism and efficiency throughout. I highly recommend their dedicated team for any inquiries or issues you may encounter." thanks Rebecca Lin for your great job .

JINGJING CENTRE
Australia
About 1 month using the app
August 12, 2024

Excellent service for direct deliveries. Agent Rami Wu solved all the issues. I will continue to cooperate.

Reloris
Italy
About 7 hours using the app
March 14, 2024

I am so impressed with CJ dropshipping so far. All the information you need in one place. No need to download every image individually. No need to souce the video. I had the pleasure of speaking with Linda today about a shipping question. Linda proved to be very professional, friendly and solved my issue within minutes. Thanks Linda and CJ!

Elliott Berkshire
Canada
About 2 months using the app
April 11, 2024

It's my first time working with CJ, but I must say that the customer support is always there to help. Special mention to Bin Han for assisting me in ensuring the accuracy of the customer shipping addresses for my new orders and guiding me on how to synchronize them. She was so kind and friendly. Thank you very much!

Luvanda
Mexico
About 1 month using the app
February 21, 2024

I would like to express my sincere appreciation for the excellent service I received from Jolie Zhu. As a customer, I often have questions and concerns late in the evening, and I was extremely grateful for the professional and attentive assistance I received, even during the late hours. Jolie demonstrated an exceptional level of dedication and expertise, taking the time to answer all of my questions and guide me through complex situations. Thanks to her kindness and patience, I always felt heard and supported. I truly appreciate Jolie's efforts to make my experience as positive as possible. Her commitment to excellence is commendable, and I highly recommend her to anyone seeking professional and personal customer service. Thank you, Jolie, for your ongoing support and excellent service!

Brandz Values
Netherlands
2 months using the app
April 19, 2024

"I greatly appreciate the excellent service I received from Suki Huang. She was very friendly and helpful, assisting me in finding what I needed quickly and efficiently. Highly recommended!"

Y2mg
United States
4 months using the app
March 2, 2024

Rebecca helped me very fast with my Problem! Now i can start for real. Thank you very much!

Memorable
Germany
8 months using the app
April 13, 2024

Im working with CJ and Jolee my agent is always there for me and helps me a lot with my work!

Menoa
Germany
About 1 year using the app
March 2, 2024

quick and easy service. My agent Kaycee has been especially phenomenal with being responsive and support 24/7. Give Kaycee and Gildan a raise CJ boss.

Endorv
Australia
Over 1 year using the app
June 22, 2024

I had an issue I wanted to get resolved ASAP and the customer service team where there to help me with what I needed. They have an effective and efficient customer support system that is designed to help you 24/7. Shoutout to Leah for getting my issue resolved in minutes!

Harbor L
United States
4 days using the app