Reviews (9,665)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining business operations and boosting customer satisfaction with competitive pricing and reliable product quality. Its user-friendly interface and seamless integration with Shopify simplify product and inventory management. The platform offers various tools for efficient business management. Customer service is highly praised for responsiveness and helpfulness in product sourcing, resolving shipping issues, and providing market insights.

June 29, 2024

Thank you Cherry Xu for your awesome customer service. I appreciate the time you took to help me understand the process and to sync products to my store. I know I keep asking too many questions and answer them all. Thanks a many times!

ToniKay Creations
United States
About 2 months using the app
November 11, 2023

Linda from customer support was very fast in replying and very helpful with my request!
Recommended 100%

Lavianova
Spain
Over 1 year using the app
Edited April 17, 2024

Great customer service support. They clarified all your questions and so cooperated.
Special thanks to Zoey. Even over WhatsApp, they have quick responses.
and for team members Cheria, and Cute for their patience and guidance. they solved all our doubts. They deserve more than 5 stars.

SNOUNOU.ONLINE
United Arab Emirates
Over 1 year using the app
July 19, 2021

I highly recommend working with agent Angelina Zheng, She's very professional and will guide you all through out your concerns! Will surely find her again next time!

ShippingRover
United States
Over 1 year using the app
CJDropshipping replied July 19, 2021

Thank you for your feedback! Your approval is our motivation.

July 21, 2023

I would like to provide a detailed and well-deserved review for the customer support at Cj Dropshipping. Over the past few weeks, I had the pleasure of using their services, and I am absolutely delighted with the exceptional quality and efficiency provided to me by Fionnula and the entire team.

The customer support at Cj Dropshipping stands out for its excellent communication. From the very beginning, I was warmly welcomed and professionally assisted by Fionnula. She was always friendly, patient, and able to address all of my inquiries with competence. It was evident that she genuinely cared about my concerns and was committed to resolving my issues as quickly as possible.

Another aspect that makes the customer support at Cj Dropshipping outstanding is their quick response time. Whether I submitted an email inquiry or utilized the telephone support, my concerns were always promptly handled. Even during peak hours when I expected longer wait times, I was pleasantly surprised by how swiftly my requests were addressed. This demonstrates the team's high dedication and efficiency.

Furthermore, I would like to emphasize the customer support's solution-oriented approach. Regardless of the problem or inquiry I had, Fionnula and the team thoroughly examined the situation and devised creative solutions to meet my needs. They always presented various options for me to choose from, making me feel involved in the decision-making process and allowing me to find a suitable solution.

Another positive aspect is the expertise of Fionnula and her colleagues. They were all well-informed and possessed comprehensive knowledge about Cj Dropshipping's products and services. This bolstered my trust in the company and the services they offer. It was evident that the staff undergo regular training to stay up-to-date and provide the best possible support.

In conclusion, the customer support at Cj Dropshipping has delivered exemplary service. Fionnula and the entire team made me feel valued and important as a customer. Their quick response time and customer-centric approach exceeded my expectations.

I wholeheartedly recommend Cj Dropshipping's customer support and would like to express my sincere gratitude to Fionnula and the entire team for their excellent assistance. It is refreshing to experience a company that takes customer support seriously and places their customers at the forefront. I will gladly continue to use Cj Dropshipping's services and confidently recommend them to friends and colleagues. Keep up the excellent work!

richtigpraktisch
Germany
Over 1 year using the app
April 7, 2024

Always works, a great way of shipping your orders. Customer support is always there ready to help! Would definitely recommend.

I have to say huge thank you to Jolie that helped me with a problem I had with the application!! He saved me so much time!

Moxal™
Greece
About 1 year using the app
February 3, 2020

CJ dropshipping is a great service. You got your personal agent for your orders.
I would like to thank my agent Celia Yang, she is very helpful & kind. We are doing great business together

L'Atelier des Housses
France
Over 1 year using the app
Edited December 17, 2024

I am very happy with Tab, he is always there for me when I have questions, responds very quickly and makes suggestions on his own initiative. Thank you for the good cooperation. Annina

everything is fine, Tab Zhao is always there for me

Great, always there for me. Thank you Tab Zhao

Tab is great. I enjoy working with him

Tab always gives me information.
We work well together and have been exchanging information with each other for several months now.
I hope it continues like this. Thank you Tab.

I am still very satisfied with Tab, he is always there for me when I have questions. He is very empathetic and always offers support. Thank you Tab.

zeals.ch
Switzerland
About 1 year using the app
January 8, 2020

I came across this App just before it was officially on Shopify. I have easily imported products, and their inventory is fantastic. I have not sold a product yet and still need to learn more about the app as it has quite a depth in design to promote sales. Welcome to Shopify CJD.

Petite Dragonfly
United States
Over 1 year using the app
December 18, 2023

Jolee hat mir super weitergeholfen und war sehr hilfsbereit. Toller Service

magicalsoul
Germany
Over 1 year using the app