Reviews (9,600)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, high-quality products, and comprehensive services that help scale businesses. They praise its user-friendly interface, seamless Shopify integration, and responsive customer support, including personal agents who assist with product sourcing and order management. Fast shipping times and reliable fulfillment further enhance merchant satisfaction, making it recommended for its extensive product range and dedicated support.
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John was incredibly helpful and professional. He resolved my issue quickly, explained everything clearly, and made the entire process smooth. Highly recommend him for outstanding customer service!
Great app and a fast variety of products. The customer service is also amazing. I recommend them. Skylar was helping me with sourcing products and she is very responsive and helpful. Thank you
Kribee Huang, what a true gentleman and thank you for guiding me how to navigate and operate CJ dropshipping easily. Highly Recommended! Thank you
This is a Great and reliable way to ship my orders for my Shopify store. The Customer service is excellent as Doki Huang helped me figure out any issues. Overall great service and app!
I was assisted by Connie Jin today and she was very fast to respond and help me with my issue.
so i give her 5 stars.
Great customer support thanks to Kaycee for helping getting my first order setup very thankfull
Stay away from CJ.
All the 5 star reviews are from new people who CJ's agents prompt into leaving a review right after they answer one question.
Their customer service is very poor - terrible communication skills, they'll forget/not do things you've asked for, very poor English, and a whole heap of problems.
Shipping - Shipping times & processing times are HORRIBLE. I've had so many orders with processing times taking anywhere between 5-13 days (this is on top of shipping) and they'll just say "im sorry for the delay".
Shipping prices are well above market rate, switching to a private supplier after how terrible they are.
If you actually value good shipping times, customer service, quality pricing, and want to have a good experience for your customers do NOT use CJ.
They also don't answer their support email, already tried to get in touch.
My agent Harvey Zhang is awesome, he is always happy to help.
Today I also want to leave a 5⭐️⭐️⭐️⭐️⭐️ review for Billy who helped me from start to finish to complete my first order from my online store. I just want to thank him for all the support and for his patience with me
Just started using CJdropshipping and had a question about shipping. I used the chat and received a quick response from Sveta. She gave a clear and concise answer to or questions. So far, we have had a good experience with CJdropshipping and hope it continues as we move forward.