Reviews (9,550)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and efficient logistics, which streamline sales and business growth. They value the user-friendly interface, extensive product range, real-time tracking, and seamless Shopify integration. Reliable shipping times and responsive customer support, especially from personal agents, enhance customer satisfaction and operational efficiency, making it a recommended choice for merchants.

November 5, 2024

Bellica was very helpful in resolving my issue with placing an order on CJ. She took the time to understand my concerns and worked efficiently to find a solution. Her support was fantastic and made the process much easier. I appreciate her effort and professionalism. Giving

PetFixHub
Australia
13 days using the app
November 25, 2024

Doki Huang is a really good agent, shes fast and takes care of any issues you have

My Store
Canada
4 months using the app
September 4, 2024

I am sole proprietor and start up. I do not know much and every steps I take is still a trial and error. However I find CJ Dropshipping easy to manage and sync through my Shopify shop. Also tested for order and the delivery was within 2 weeks ( Philippine market) also they have a working and easy to reach customer service people. Special thanks to miss Chandy Chen for the help and guidance. She made it easy and quick for me.

Littlemixx
Philippines
4 months using the app
October 20, 2024

I am currently using CJ and my agent is Tab Zhao. Have had nothing but positive experiences. Definitely one of the best decisions you can make for your business is finding a private agent that knows what they are doing!

Obi Masks
Canada
27 days using the app
Edited December 16, 2024

This is a Great and reliable way to ship my orders for my Shopify store. The Customer service is excellent as Doki Huang helped me figure out any issues. Overall great service and app!

MyRampMate
Canada
14 days using the app
December 4, 2024

Chloe Zhang is fantastic to work with - very helpful! Highly reccomend

Putt Away Golf
Australia
Over 2 years using the app
November 9, 2024

No subscription fee, and a good selection. Takes about 10-12 days for orders to arrive. Jolie at customer service helped. Customer service is very good which is a big bonus.

My Store
United Kingdom
3 months using the app
December 17, 2024

I was assisted by Connie Jin today and she was very fast to respond and help me with my issue.
so i give her 5 stars.

EVE my EARTH
United States
About 1 month using the app
December 10, 2024

Stay away from CJ.

All the 5 star reviews are from new people who CJ's agents prompt into leaving a review right after they answer one question.

Their customer service is very poor - terrible communication skills, they'll forget/not do things you've asked for, very poor English, and a whole heap of problems.

Shipping - Shipping times & processing times are HORRIBLE. I've had so many orders with processing times taking anywhere between 5-13 days (this is on top of shipping) and they'll just say "im sorry for the delay".

Shipping prices are well above market rate, switching to a private supplier after how terrible they are.

If you actually value good shipping times, customer service, quality pricing, and want to have a good experience for your customers do NOT use CJ.

They also don't answer their support email, already tried to get in touch.

Kingsley Timepieces
Australia
About 2 months using the app
December 11, 2024

Good exchange with Angel Li. I quickly got what I needed to keep working.

DKDS
Martinique
About 1 month using the app