Reviews (8,979)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with agents like Carrie, Leon, and Ken Yang noted for their responsiveness. It's user-friendly, ideal for beginners in dropshipping, and offers a wide selection of competitively priced products. The seamless Shopify integration aids in efficient inventory and order management, while reliable shipping and proactive personal agents enhance the merchant experience. Quality control and quick sourcing of high-quality products are also significant benefits.

December 2, 2022

Robert Yang did a great job guiding me through the order refund & dispute process. He communicated well and provided me with additional documentation to facilitate the process.

NOWOOF
United States
About 2 years using the app
July 7, 2020

Vivi Zhang, has been instrumental facilitating the communication flow. This helped me get to the correct response faster. She’s available and try to help as soon as possible when we have a problem. I would like to thank her again and to her team to helping me out developing my business.

Blayto
Switzerland
About 2 years using the app
CJDropshipping replied July 7, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

November 20, 2022

Very good support, reply fast and very effective. Tanks to Ruby Whu agent Cj who help me multiple time with short time reply, even late in the evening.

Doglab
France
About 2 years using the app
Edited June 18, 2021

Works seamlessly. Customer service is great when required. Lori has been very helpful. But they need to keep adding more products and look into inventory tracking so customers can scale bigger.

OFFWAVE
India
Almost 2 years using the app
CJDropshipping replied June 20, 2021

Thank you for your feedback! Your approval is our motivation.

June 28, 2021

CJ has very good customer service. They always have agents online to answer my questions. They also provide an assigned agent to assist me. I recommend it!

We PC Build
United States
Almost 2 years using the app
CJDropshipping replied June 28, 2021

Thank you for your feedback! Your approval is our motivation.

Edited September 27, 2023

I work with John Tao all the time he's my personal agent and he's always on instant message for communication. He answers my questions as needed quickly and efficiently. He always knows when I need immediate help and takes care of me. I adore Jon Tao and all the employees at CJ.

Sleepy Bungalow
United States
Almost 2 years using the app
August 15, 2022

Connie Jin provided excellent service for me when consulting the chat room, she is very kind and helpful

DakiniDesign
Norway
Almost 2 years using the app
July 5, 2021

I just started with CJ Dropshipping and the customer service is amazing already.! I am looking forward to building a relationship with CJ Dropshipping

My Great Home
Hong Kong SAR
Almost 2 years using the app
CJDropshipping replied July 5, 2021

Thank you for your feedback! Your approval is our motivation.

October 28, 2020

Great app & company. I use CJ for products for 3 of my stores & the service has been excellent. Benson my agent is extremely helpful & has been excellent in finding solutions to ensure my businesses operate as seamlessly as possible with CJ. Highly recommended. 5*

Chaos Culture Pets
Jersey
Almost 2 years using the app
CJDropshipping replied October 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 3, 2021

My agent, Venessa D at CJ is very helpful and patient. She answered all my questions today. I highly recommend CJ!

Innovate Crocheting
New Zealand
Almost 2 years using the app
CJDropshipping replied August 4, 2021

Thank you for your feedback! Your approval is our motivation.