Reviews (9,545)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and efficient logistics, which streamline sales and business growth. They value the user-friendly interface, extensive product range, real-time tracking, and seamless Shopify integration. Reliable shipping times and responsive customer support, especially from personal agents, enhance customer satisfaction and operational efficiency, making it a recommended choice for merchants.

December 18, 2020

It's a great app, I really recommend using it! Make the orders processing and shipment so easy and provide fast delivery for low prices! Special thanks to Catherine for the huge support and working convenience with us!

MYBT21
France
About 2 years using the app
CJDropshipping replied December 20, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 20, 2020

I really love the service.... You have a person just to support you... And this is free....
I highly recommend

Reserve Basket
Germany
About 2 years using the app
CJDropshipping replied August 20, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

December 2, 2022

Robert Yang did a great job guiding me through the order refund & dispute process. He communicated well and provided me with additional documentation to facilitate the process.

NOWOOF
United States
About 2 years using the app
July 7, 2020

Vivi Zhang, has been instrumental facilitating the communication flow. This helped me get to the correct response faster. She’s available and try to help as soon as possible when we have a problem. I would like to thank her again and to her team to helping me out developing my business.

Blayto
Switzerland
About 2 years using the app
CJDropshipping replied July 7, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

November 20, 2022

Very good support, reply fast and very effective. Tanks to Ruby Whu agent Cj who help me multiple time with short time reply, even late in the evening.

Doglab
France
About 2 years using the app
Edited June 18, 2021

Works seamlessly. Customer service is great when required. Lori has been very helpful. But they need to keep adding more products and look into inventory tracking so customers can scale bigger.

OFFWAVE
India
Almost 2 years using the app
CJDropshipping replied June 20, 2021

Thank you for your feedback! Your approval is our motivation.

June 28, 2021

CJ has very good customer service. They always have agents online to answer my questions. They also provide an assigned agent to assist me. I recommend it!

We PC Build
United States
Almost 2 years using the app
CJDropshipping replied June 28, 2021

Thank you for your feedback! Your approval is our motivation.

August 15, 2022

Connie Jin provided excellent service for me when consulting the chat room, she is very kind and helpful

DakiniDesign
Norway
Almost 2 years using the app
July 5, 2021

I just started with CJ Dropshipping and the customer service is amazing already.! I am looking forward to building a relationship with CJ Dropshipping

My Great Home
Hong Kong SAR
Almost 2 years using the app
CJDropshipping replied July 5, 2021

Thank you for your feedback! Your approval is our motivation.

Edited September 27, 2023

I work with John Tao all the time he's my personal agent and he's always on instant message for communication. He answers my questions as needed quickly and efficiently. He always knows when I need immediate help and takes care of me. I adore Jon Tao and all the employees at CJ.

Sleepy Bungalow
United States
Almost 2 years using the app