Reviews (9,704)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining business operations and boosting customer satisfaction with competitive pricing and reliable product quality. Its user-friendly interface and seamless integration with Shopify simplify product and inventory management. The platform offers various tools for efficient business management. Customer service is highly praised for responsiveness and helpfulness in product sourcing, resolving shipping issues, and providing market insights.

Edited January 13, 2025

First class service and pro active support. Always looking for the best options for me. April at CJ has improved my business 10-fold. Highly recommended.

Brooks Depot
New Zealand
Over 1 year using the app
January 5, 2022

Shipping time is decent, and they have very friendly Agents and a good Variety of Products. I would try it out.

Ayvin
Germany
Over 1 year using the app
CJDropshipping replied January 5, 2022

Thank you for your feedback! Your approval is our motivation.

Edited January 30, 2021

I am using CJ now from several months and I am really happy and satisfied. My agent Bonnie Chen is very professional and solves all my problems. In addition the support is very reactive, fast and polite specially Abby Lu who is very helpful and gentle !

DanielDesign-Paris
France
Over 1 year using the app
CJDropshipping replied January 18, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

December 30, 2023

Leah Cheng's assistance was nice to me. Their live chat assistant is really good.

Velucina
United Kingdom
Over 1 year using the app
Edited February 29, 2024

Elisa is an absolute gem in the realm of guidance and support. Her assistance has been nothing short of exceptional. In times of uncertainty and doubt, Elisa stepped in with a wealth of knowledge and an eagerness to help. Her dedication to clarifying doubts and offering guidance is commendable.

Elisa's approach is both thorough and considerate. She has an incredible ability to simplify complex concepts, making them easily digestible. Her patience knows no bounds, ensuring that every concern is addressed with utmost care and understanding. Her guidance has been invaluable, paving the way for a clearer understanding of various intricate matters.

Elisa's support extends beyond just providing information; she fosters an environment of learning and empowerment. Her passion for sharing knowledge is infectious, creating a space where learning becomes not just a necessity but a joy.

Her professionalism is matched only by her approachability. Elisa has a way of making even the most daunting questions seem manageable, instilling confidence in those seeking her guidance.

In summary, Elisa is an exceptional mentor and advisor. Her expertise, coupled with her genuine willingness to help, has made a significant impact on those fortunate enough to seek her guidance. I am immensely grateful for her invaluable assistance, and I highly recommend her to anyone seeking clarity and support in navigating complex issues.

WonderKiiids
Australia
Over 1 year using the app
May 11, 2020

CJ Dropshipping has some serious perks compared to its competition ( like custom packaging, warehouse inventory and CJ Packet ) but their agents are the best thing in the world. Peter is my personal agent and he's been so helpful to me ! I can contact him any day and he'll have a polite and precise answer for me. I'm really impressed by the service and after experiencing that I couldn't go back to Aliexpress ever. Thanks a lot Peter !

MINYMALY
Switzerland
Over 1 year using the app
CJDropshipping replied May 11, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

October 26, 2020

Great app, friendly agents, Vivian is the best ❤ they provide faster shipping than aliexpress and they care about customers!

OralSonic™ Tooth Cleaner
Australia
Over 1 year using the app
CJDropshipping replied October 26, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

February 5, 2023

They have great support. Whatever you need, they answer you right away. Last time Cheria was great and helped me quickly.

ClicKalina Shop
United Kingdom
Over 1 year using the app
January 24, 2023

My agent Remi was incredibly helpful, courteous, and responded promptly about my product sourcing inquiry. I hope to work with them more in the future.

Modern Gothic
United States
Over 1 year using the app
March 10, 2023

Amazing service by Chris Ou. Easy communication and outstanding support. Very efficient. A separate SKU was set up quickly for a product I was interested in.

Soulful Wonders
Poland
Over 1 year using the app