Reviews (9,196)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, particularly noting agents like Tab Zhao and Carrie for their responsiveness. The app is user-friendly and integrates smoothly with Shopify, enhancing operational efficiency. It offers a wide selection of products with reliable shipping, generally meeting or exceeding quality expectations. Features such as 'search by image' and personal agents significantly aid in product discovery and store management. Competitive pricing and proactive support in resolving issues are also highlighted, ensuring minimal operational disruptions and supporting merchant success in e-commerce.

September 8, 2024

very nice partner to dropship the products. I have 99% customer satisfaction in terms of the product quality.
Need to bring shipping cost lower, and ad more trending products.
Their online support is superb in terms of time and understanding the issue and provide a solution

matchless online
Australia
11 months using the app
September 4, 2024

Since last year they make some changes and had me little confused,but they really helpful explaining everything. It's getting much better.

Adorable Pet Supply
United States
Almost 2 years using the app
September 5, 2024

Suki is by far the coolest manager I have come across.
My account was earlier being managed by Kraytom and he was great as well.
But can’t mention enough how lightning fast Suki is with providing immediate help.
Suki makes sure that your issues are resolved within a jiff.
I am super happy to choose CJ as my partner for launching my store.
Cj’s catalogue is exhaustive and has much diverse range to serve for all kind of customer segments and their needs.
Thanks guys.
Much love from India.

WIKD
India
8 months using the app
September 26, 2024

I love cj and have been working with them for over a year now. I like how they work with speed and always try to give the best service. My agents, Joean Gu and Garrison Wong are really helpful and work hard to help the business succeed.

juliamoro
Belgium
8 months using the app
August 15, 2024

I've been using CJ for over a year now, and I have to say, they've consistently exceeded my expectations. Every time I've encountered an issue, my agent, Kaycee Chen, has been there with a quick and effective solution. The support I've received has been top-notch, and Kaycee's dedication has made every experience smooth and stress-free. I truly appreciate the reliability and professionalism of the service—they've never let me down.

Vividora
United Kingdom
About 1 year using the app
October 2, 2024

My representative Box Chen assisted me with the best customer service. He not only walked me through and explained everything quickly and easily but he fixed my issues in minutes that would have taken me much longer than that. The system is very easy and manageable but I had a trainee that missed key elements like shipping type and inventory. Very important:) and Box Chen really helped me out and I am very grateful.

Lioness Love
United States
10 months using the app
September 4, 2024

I am sole proprietor and start up. I do not know much and every steps I take is still a trial and error. However I find CJ Dropshipping easy to manage and sync through my Shopify shop. Also tested for order and the delivery was within 2 weeks ( Philippine market) also they have a working and easy to reach customer service people. Special thanks to miss Chandy Chen for the help and guidance. She made it easy and quick for me.

Littlemixx
Philippines
4 months using the app
September 22, 2024

Today I also want to leave a 5⭐️⭐️⭐️⭐️⭐️ review for Billy who helped me from start to finish to complete my first order from my online store. I just want to thank him for all the support and for his patience with me

Idealist Shop
Germany
About 1 year using the app
September 30, 2024

Overall a very good service with my agent Krise Qi, I have been using CJ for several years now and I am very satisfied

Matt

Mama Gaïa
France
Almost 5 years using the app
October 18, 2024

Great platform overall, but i have to say customer support agents are on point especially Bellica Lin she helped me with all questions went into further detail if i didnt understand something right away. I'd rate her service also with 5/5 stars.

Car Essentials
Germany
About 1 month using the app