Reviews (9,603)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its competitive pricing, high-quality products, and extensive selection. They praise its user-friendly interface and seamless integration with Shopify, which simplifies order processing and tracking. Exceptional customer service from dedicated agents who assist with sourcing and logistics, along with reliable and fast shipping options, are also highlighted. Merchants value the comprehensive services that support business growth.

September 4, 2024

I am sole proprietor and start up. I do not know much and every steps I take is still a trial and error. However I find CJ Dropshipping easy to manage and sync through my Shopify shop. Also tested for order and the delivery was within 2 weeks ( Philippine market) also they have a working and easy to reach customer service people. Special thanks to miss Chandy Chen for the help and guidance. She made it easy and quick for me.

Littlemixx
Philippines
4 months using the app
December 21, 2024

thanks for help and assistant really great service

Smartify4u
Malaysia
4 months using the app
Edited December 8, 2024

The best shipping platform, dropshipping, they help me with everything I need, they are the best.

schuhheimat
Spain
25 days using the app
September 10, 2024

CJ Dropshipping Review: 3.5 Stars

I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang.

Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers.

However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation.

That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars.

While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.

Enchanting Intimates
Australia
About 1 year using the app
November 29, 2024

Best service, fast, friendly Luria Xie thank you very much

My Store
United States
About 1 month using the app
November 21, 2024

Very friendly staff, Doki Huang was my consultant, many thanks for solving my problem with my orders.

Frosty Flame
Romania
27 days using the app
October 21, 2024

Ken was a great help in their support process!

Artessia
United Arab Emirates
9 months using the app
October 18, 2024

Very nice and to the point; the incident was resolved quickly.

MediaEclat.store
United States
8 months using the app
November 26, 2024

Estella, you’re one of the best agents I’ve worked with. You’re very very helpful. Thanks again!

Smart WholeSale US
United States
10 days using the app
November 14, 2024

"Kaycee Chen was incredibly helpful in guiding me through the Shopify setup process for my dropshipping business. She patiently answered all my questions and provided clear, concise instructions. Her expertise and professionalism made the entire process smooth and stress-free. I highly recommend her services to anyone starting a dropshipping business."

My Appu Store
Malaysia
About 24 hours using the app