Reviews (9,581)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and comprehensive services that help scale businesses. They praise its user-friendly interface, seamless Shopify integration, and responsive customer support, including personal agents who assist with product sourcing and order management. Fast shipping times and reliable fulfillment further enhance merchant satisfaction, making it recommended for its extensive product range and dedicated support.

Edited March 14, 2024

It checks all the boxes for me, Dropship, wholesale and US warehouse. Customer Service is excellent. You'll get a representative assigned to you. So far the communication with my agent is been Awesome. I've had a great experience with the app. My agent Ceci and customer service support AdaQiu, Cristina, and most recently Karen Jiang have all been great.

D Trendy Shop
United States
Over 1 year using the app
August 5, 2021

Annie was a very good agent and always did her best to help me, I'm really grateful to her, thank you very much !

SmilyPets
France
Over 1 year using the app
CJDropshipping replied August 5, 2021

Thank you for your feedback! Your approval is our motivation.

October 29, 2020

For me this app is the best one for dropshipping business. I'm very satisfied of services that they give to me.

wavetan
France
Over 1 year using the app
CJDropshipping replied October 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

Edited July 31, 2020

HI, The team were quick and efficient to help solve issues with product integration and to sort out replacements, thanks Shirley for your help!

Eve Season
Australia
Over 1 year using the app
CJDropshipping replied July 31, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

November 11, 2023

Linda from customer support was very fast in replying and very helpful with my request!
Recommended 100%

Lavianova
Spain
Over 1 year using the app
July 27, 2021

Great customer service. I use CJ for all my dropshipping needs and would definitely recommend them.

Chop Shop Cutlery
United States
Over 1 year using the app
CJDropshipping replied July 27, 2021

Thank you for your feedback! Your approval is our motivation.

Edited April 17, 2024

Great customer service support. They clarified all your questions and so cooperated.
Special thanks to Zoey. Even over WhatsApp, they have quick responses.
and for team members Cheria, and Cute for their patience and guidance. they solved all our doubts. They deserve more than 5 stars.

SNOUNOU.ONLINE
United Arab Emirates
Over 1 year using the app
July 19, 2021

I highly recommend working with agent Angelina Zheng, She's very professional and will guide you all through out your concerns! Will surely find her again next time!

ShippingRover
United States
Over 1 year using the app
CJDropshipping replied July 19, 2021

Thank you for your feedback! Your approval is our motivation.

July 21, 2023

I would like to provide a detailed and well-deserved review for the customer support at Cj Dropshipping. Over the past few weeks, I had the pleasure of using their services, and I am absolutely delighted with the exceptional quality and efficiency provided to me by Fionnula and the entire team.

The customer support at Cj Dropshipping stands out for its excellent communication. From the very beginning, I was warmly welcomed and professionally assisted by Fionnula. She was always friendly, patient, and able to address all of my inquiries with competence. It was evident that she genuinely cared about my concerns and was committed to resolving my issues as quickly as possible.

Another aspect that makes the customer support at Cj Dropshipping outstanding is their quick response time. Whether I submitted an email inquiry or utilized the telephone support, my concerns were always promptly handled. Even during peak hours when I expected longer wait times, I was pleasantly surprised by how swiftly my requests were addressed. This demonstrates the team's high dedication and efficiency.

Furthermore, I would like to emphasize the customer support's solution-oriented approach. Regardless of the problem or inquiry I had, Fionnula and the team thoroughly examined the situation and devised creative solutions to meet my needs. They always presented various options for me to choose from, making me feel involved in the decision-making process and allowing me to find a suitable solution.

Another positive aspect is the expertise of Fionnula and her colleagues. They were all well-informed and possessed comprehensive knowledge about Cj Dropshipping's products and services. This bolstered my trust in the company and the services they offer. It was evident that the staff undergo regular training to stay up-to-date and provide the best possible support.

In conclusion, the customer support at Cj Dropshipping has delivered exemplary service. Fionnula and the entire team made me feel valued and important as a customer. Their quick response time and customer-centric approach exceeded my expectations.

I wholeheartedly recommend Cj Dropshipping's customer support and would like to express my sincere gratitude to Fionnula and the entire team for their excellent assistance. It is refreshing to experience a company that takes customer support seriously and places their customers at the forefront. I will gladly continue to use Cj Dropshipping's services and confidently recommend them to friends and colleagues. Keep up the excellent work!

richtigpraktisch
Germany
Over 1 year using the app
February 3, 2020

CJ dropshipping is a great service. You got your personal agent for your orders.
I would like to thank my agent Celia Yang, she is very helpful & kind. We are doing great business together

L'Atelier des Housses
France
Over 1 year using the app