CJdropshipping: Much Faster

We used to use CJ for a good while. Was counting on them being responsible and reliable. but ended up very disappointed. When they had quite a few mess-up in our order delivery, which caused us quite a grief and loss with customers, they often try to excuse themselves from taking responsilities or it would take long time to process a dispute/refund.

On 9/12/2021, I reached out to them because my Google Merchant account was suspended because of their API. I sent them the files through the in app messages. I was told by Box Chen within 2 days they should have an answer as to what happened. So fast forward Wednesday, September 15, 2021: Tried to reach out repeatedly within the app but no one responded last night. Not only did they not respond.. ...

Initially, I was extremely satisfied with their service. Items were shipped within 3 business days and tracking information reflected products that were on their way to the customer. In just this week alone, CJ has shipped products to the wrong customers (twice). An order has been processing since Jan. 22, and they are unsure if it has processed, or will process. Not to mention tracking ...

The CJ drop ship service itself is maybe very good. But I don't think I'll ever know. The complexity of using the app to simply add products to your store is terrible. It is not easy as with Eprolo or Oberlo. There are no clear explanations of what needs to be done & there are various, seemingly unnecessary options as well, which makes it even more confusing. For eg there are 3 different screens ...

1) They're out of touch with their shipping center. They receive notice...often 2+ weeks after you order- that your items are oversized. Half the time they don't even reach out to you to let you know, until weeks go by and you haven't received your items yet. 2) When they are oversized, what you're charged one day differs from the next. You would think they would have shipping streamlined, so ...

The only reason I HAVE to use cjdropshipping is because AliExpress in banned in India. If you can use the latter however, don't mind switching, ever. You cannot talk to the manufacturers directly, and not all the agents available know what they're talking about. In fact, if you don't reply for 10 mins in chatbox because they told you to wait, conversation is closed automatically. It's pathetic ...

AWFULL AND USELESS SUPPORT!

Had an order fullfilled via CJ, oder was refused by carrier and sent back to CJ. Asked CJ about the reason for that -> Ticked opened on Feb 08. 2024. Had several chats with the support then, everytime a different person, every time I was tould to wait. Today is Feb. 17. 2024. CJ still have no idea what went wrong with the shipment. I have more orders for the same items ...

I did not get any help from CJ. When I create my store at Shopify ( shop416.com) I have to move my domain to Shopify and i lost my email access as provider change. and Shopify does not have emaill service system. CJ automation block me constantly to ask to verify email. They should have system using AI to understand the issue. Now i can not access even having shopify store.

It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund ...

I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any ...