Reviews (9,698)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of competitively priced products, enhancing store variety. Its user-friendly interface integrates smoothly with Shopify, facilitating product listings, order tracking, and inventory management. Features like fast shipping, consistent quality, real-time tracking, and custom packaging options are highlighted. Exceptional customer service, with responsive and knowledgeable support, adds significant value, making it a recommended choice for improving business operations.

Edited July 16, 2020

the app works well. the cj team and the cj chat are fast. a big thank you goes to Skye who helps me to solve the problems of the activity. always available.
a tip: more languages for the mobile app Sissi from Italy

Blusyshop
Italy
Almost 3 years using the app
CJDropshipping replied July 16, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

December 27, 2022

Great Service! If there is something with my order, they get a solution asap.
Would be great if i get more Alerts, if my orders dont get out after 3 days

Tierpalast
Germany
Over 2 years using the app
Edited October 30, 2020

The app is not user friendly, however the support from the agent - Danny is good. Would be a great app if the user interface is much more friendlier and easier to use. There are more room for improvement.

Fantasy Stuff
Singapore
Over 2 years using the app
CJDropshipping replied November 1, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

May 18, 2022

Service client toujours disponible! Même les heures et jours fermés il y’a toujours au moins une personne pour vous répondre. Les délais d’envoi sont meilleurs qu’ailleurs mais peuvent encore faire mieux. De bonnes fois dans les remboursements. Ils doivent faire le suivi des disponibilités des articles entre leurs stocks ceux des fournisseurs et celui des clients. Il est casi inexistant ce suivi. ceci est le point principal pour lequel je donne un 4/5.

XFAME
Canada
Over 2 years using the app
July 7, 2021

I use CJ for 6-7 months now and have nothing to complain very great app, and the service is 10 out of 10 Henry and frank are very great those guys help me a lot with my fulfillment order for my customers! recommend this app

Unitsdeal
Canada
About 2 years using the app
CJDropshipping replied July 7, 2021

Thank you for your feedback! Your approval is our motivation.

Edited July 27, 2023

27 Jul 23****: If you read the thread below you would understand that there's always ups and downs. But since my last review I could see the improvements. The only concern that i have is the support during China Holidays. I hope they continue to ship during the Holidays too.
20 Jan 23**: It's been more than a year that I've been using CJ and I would say it has become a disaster. 3rd quarter of last year was a nightmare. From sending the wrong items to sending to wrong addresses. It affected more than 50 orders and imagine how you want to fix this. The last thing is happening in Jan 2023, despite saying that we ship your orders during Chinese New Year holidays (of course inventory) nothing is moving. They are not honest, I don't recommend them at all.
30 Dec: Things are improving
18 Nov: As you could see below there's an old review dated 29 Sep. Back then the issue was processing time and disinformation. Since last week I've stopped ordering from CJ due to a lot of delays on delivery. Despite increasing the shipping cost, prolonging the processing time (mine is not less than 7 days) and now the transit time has increased with more than 30 days and you have no idea about the ETA. I've started to refund my clients cause I respect them and to comply with my shipping policy. They're keep changing my agents and that's a bigger headache. During last week 3 times. It's Aliexpress with another brand! Don't waste your time on this. 29 Sep 2 stars: I've been using this app since 4 months ago. Not user friendly and it took me while to get used to it. If you want to list a product you see that the processing time is 1-3 days but that's not true. The agent keeps telling me that it's 7 days and yes it is 7 days. They dedicate an agent to you and so far I've had 3 of them. Not useful and if you compare with other apps they are kind of useless. The worst part is they're supplier driven like Aliexpress. It happened me twice on 7th day they told me that the supplier sent us the different color and they don't take any responsibility. I'm giving them a last chance but overall I'm not happy with the service.

Chic Baby
Canada
About 2 years using the app
CJDropshipping replied October 7, 2021

Hi, this is CJ Support. As for processing time, It depends on the specific products. Would you mind giving us the SKU by email, support@cjdropshipping.com. Then, let's see what we can do for you.

December 30, 2020

Good service to start your business, I used them 1 and a half year now to start all my dropshipping businesses, the shipping time is around 10-30 days depending on the destination and the price is really good. 4/5 stars.

Maxim Razors
Greece
About 2 years using the app
CJDropshipping replied January 4, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

Edited February 23, 2022

CJ has been a great help drop shipping products, it is purely better than shipping from AliExpress. It is perfect to start off something, but once you get enough volume I recommend you get yourself a dedicated supplier. Overall CJ has been a great app and my point of contact Gina and Hugo have helped me immensely and getting a lot of my orders for fulfilled!

PICCK
United States
About 2 years using the app
CJDropshipping replied February 23, 2022

Thank you for your feedback! Your approval is our motivation.

May 10, 2021

Great service and excellent customer support. My agent (Estelle) was able to find answers and solutions for all kinds of questions and requests. Easy to use interface, even with multiple tabs opened, great user experience. The only reason it's not 5 stars is that product search doesn't really find relevant results all the time, so that could be on the list for improvement.

Gitchee Goo Baby
United Kingdom
Almost 2 years using the app
CJDropshipping replied May 10, 2021

Thank you for your feedback! Your approval is our motivation.

May 26, 2020

I contacted the support team regarding my sourcing issue and one of them reply with a solution promptly.

TOKCOB LIMITED
United Kingdom
Almost 2 years using the app
CJDropshipping replied May 26, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!