Reviews (9,631)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, high-quality products, and reliable shipping, which enhance customer satisfaction. They value its user-friendly interface, seamless Shopify integration, and wide product selection. Exceptional customer support, especially from personal agents, is noted for proactive issue resolution and assistance with sourcing and shipping. Merchants describe the service as significantly boosting their business scalability and efficiency.
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Connie Jin and Sini Liu helped me fast and good. with all my questions. she is a good agents of cjdropshipping
Very good customer service and fast, I recommend Thanks Angel!
Awesome mechanism of dropshiping from Cj dropshiping and my customer experience has been top notch with Charlie Zhang from the team being so supportive.
The customer service agent, Connie, gave me the most complete answer and let me know how to operate the customized options, thank you so much.
Great customer support team! The team member Gildan gave me quich and precise advices. I found it much valuable!
Rebecca Lin gave me fast, accurate advice. Very satisfied, thank you very much. Thanks to CJ and your great system ****
CJ Dropshipping Review: 3.5 Stars
I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang.
Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers.
However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation.
That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars.
While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.
Their support is amazing especially April who is always willing to help!
If you don't want to get scammed like me, let's list the names of all the merchants with poor-quality products. That way, our customers will be protected from bad experiences. I'll start: Renfan (So Bad).
Very helpful service. Thank you Suki!