Reviews (9,698)
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This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide range of competitively priced products, enhancing store variety. Its user-friendly interface integrates smoothly with Shopify, facilitating product listings, order tracking, and inventory management. Features like fast shipping, consistent quality, real-time tracking, and custom packaging options are highlighted. Exceptional customer service, with responsive and knowledgeable support, adds significant value, making it a recommended choice for improving business operations.
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terrible service they have fake 6-11 days usa fast shipping it's basically just 15-25 days epacket shipping but they charge extra for fake fast shipping
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
So far, I don’t have much good to say here. I am very seriously considering dumping CJ's
I joined CJ Dropshipping because I was having a lot of issues with another supplier. Unfortunately, I am having more issues with CJ
s than I did with the other supplier. Problem after problem. Difficult to get a reply because they stick you with one agent and say, "I'll leave a message for ..."
I asked CJ is their inventory levels were real-time. They said yes. Well, for my second order with CJ Dropshipping, two days after paying they tell me the product has been discontinued. Why is it listed as over 11 thousand inventory then? This makes me look bad to my customer. I have just moved to CJ after having this issue several times with a previous supplier.
I spend most of my time waiting in line in chat for support – not enough support staff, so you have to wait a very long time. They take days to answer support tickets.
They have no product descriptions on the product I have been looking at. They say weird thing like Material: cloth. What is cloth? Is it cotton, polyester, or something else. They provide weird measurements and sometimes it is not clear whether the measurements are across the garment or around the whole garment. Presumably half the garment if it is cm. Sometimes they list product size but miss some of those sizes in the size guide table.
Their customer product reviews look fake, I’m not sure – many have the same name or exact comments on the same product. There are often female name on make product, and vice versa. I know people buy others gifts, but there are too many, and the way they are worded implies the product is being use by the person proving the review.
So I have to either use a lot of guess work – which is risky, or I spend all my time waiting in chat or for a support ticket to be answered.
Fake fulfillment times - they mark orders as fulfilled shorty after you pay and stick a tracking label on them - I know because I ordered a product for myself. I received an email with tracking details which showed as no data for days. I have two orders that have been marked as fulfilled but they haven't even reached their warehouse yet! Orders are not fulfilled until they are just about to leave the warehouse for transportation to the airport.
Disappointing.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
DO NOT WORK WITH THESE GUYS. GAVE THEM 11,000 ORDERS OVER THE SPAN OF 1 MONTH. Their communication is the worst, and they will raise prices along the way even though you already paid for half the orders. PLEASE DO NOT work with them, I guarantee you will not only get treated like a shit customer, but you will have a much MUCH better experience hiring an agent in china to dropship for you and handle orders. I Will never be doing business with them again. ITS INSANE the amount of stress I get from how disorganized they are.
1. They will blame you for their system missing over 100 orders. Their system glitches multiple times.
2. They say they can STOCK in USA warehouse. And after asking everyday for weeks, they tell you oops its too expensive to ship actually. ARE YOU KIDDING ME! The only reason I used them was for the USA warehouse. DO NOT USE THEM if you they promise they will do it. THEY WONT. They will also raise the price halfway through instead of owning up to their mistakes.
3. Multiple times, our conversations go one way, the next week its again some other bullshit. Agreed on a set price, next week oh we meant this and that excuse.
4. You will soon realize, they only have 2 agents who handle everything and good luck getting an organizes individual.
5. Want stress and heat attacks, use them.
6. Will be posting a video on Youtube as well. The "owner" Andy, does not respond to customers either, even when you are giving him 1,000 orders a day.
I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.
Dear customer, We are so sorry that CJ didn't give you a nice ordering experience. For out-of-stock issues, we will accept all suggestions and comments from you and improve our service as soon as possible. We have urged manufacturers to ship again, and at the same time, we are also looking for new suppliers to solve the shortage problem. Please be patient for a while. Thank you very much!
ACHTUNG alle guten Bewertungen sind hier Fake und wurden von CJ Dropshipping Agenten erzwungen. Finger weg von CJ Dropshipping das sind alles Betrüger und ihr werdet nur Probleme haben. Sobald es zu Problemen bei einer Sendung kommt wird das einfach ignoriert und man bekommt sein Geld nicht zurück, außerdem können und wollen sie nicht nach neuester DSGVO vom 13.12.2024 arbeiten. Es gibt keine bevollmächtigte Europäische Wirschaftsperson und Angaben zu Hersteller und Bevollmächtigten Personen in der EU werden auch nach mehrmaligem Nachfragen nicht bekanntgegeben und somit werden die Produkte die von CJ Versendet werden illegal in die EU eingeführt. Leider ist somit der europäische Händler also in diesem Fall ihr die einzige greifbare Person und werdet somit rechtlich für deren misserabele und illegale Arbeit zur Rechenschaft gezogen. HAltet euch fern von CJ Dropshipping ihr bekommt nur Probleme damit
Dont go with those scammer supplier. Go with dser , zendrop or other but avoid cj. They will ruin your business
Rubbish company, keep update the policy without inform to users. Continue set trap on overweight to let us to pay extra amount. COmplain so many round still no improvement.. lousy service and causing my company keep complaining by customer due late delivery more than 1 month , causing customer send police report on my company due to This rubbish CJ.. Seriously they always using free video as required pay video,. The video is totally free. Not make by CJ.. we all know.. they will to scam new beginner on dropshipping. The management on CJ is very bad. Always never come out said sorry to Us due to their delay on deliver.. I'm suggest your to use better dropshipping company compare CJ
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
All 5 stars reviews are scam, as they are all for the customer services lousy support. It’s because all their agents are super disqualified
Communication between agents & people handling orders, disputes, & tickets is super primitive. they display an utter lack of accountability & seem clueless about promptly & effectively resolving issues.
Their claim of maintaining a warehouse for products is untrue, they have no accurate record of stock or knowledge about suppliers' inventory. This leads to constant changes in stock availability, shipping prices, & items being discontinued, resulting in customer dissatisfaction.
As you may see when you start ordering products they might easily issue tickets to orders & say that products have been discontinued & they offer a different product that they think is the same or they will try to give you a refund. None of their product photos are up to date.
Processing time on these orders is way beyond comprehension & the biggest mess around they did against me was charging me an extra 12$ & they changed my original shipping method to DHL then they increased the price 1.2$ extra & I paid it out of my own pocket as I care about my customers, after paying it they increased the DHL extra 24$, & of course your agent is always not there to help & when they answer they goes against you & never solve the issue, in the end I had to cancel the order & send an apology email for my customer. & today the same thing happened, indicating a lack of regard for customers' concerns & a willingness to manipulate shipping prices although almost everyday we receive a Logistics Price Adjustment Notice & like 90% of the time with a decrease of the shipping prices.
apparently they fool us with not eliminating the shipping method that doesn’t comply with the product & then they increase the shipping prices & let you deal with the bad reviews & complains.
Their shipping times are unreliable, making them an untrustworthy & poorly managed business. Any aspiring entrepreneurs are strongly advised to avoid dealing with this company & disregard any advertising or reviews associated with them specially youtubers who are apparently are affiliated or sponsored by them. The reviewer aims to warn others about this company's deceptive practices & encourages people they know to steer clear of this scam company.
Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.
Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.
Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
I am selling a product for 2 weeks and I just randomly was informed that this product isn’t available! None of the orders was sent out to customers. The inventory on the CJ’s product site says 80.0002 pieces are available which is obviously not true. I took a screenshot and wish I could upload it for proof!!
Not only is communication beyond frustrating the worst part is that it damages my business. All the customers who ordered were excited to get their product but guess what … it is not even available. Customers will never come back to my store when their experience it as terrible as this. The whole process is very unprofessional. It should be possible to give 0 stars because 1 star is already too much!
Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.