Reviews (9,314)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, efficient logistics, and seamless integration with Shopify, which supports business growth. It offers a wide product range and features like 'search by image' for easier product management. Reliable shipping and consistent product quality are noted, enhancing customer satisfaction. Exceptional customer service is highlighted, with staff members such as Carrie, Ashley Wu, and Leon recognized for their effective support. Personal agents are valued for their proactive and professional help, making this app recommended for managing logistical challenges and scaling operations.

May 22, 2023

best customer service fast response perfect packaging and the best they answered every question I want, had fast delivery everything you need to make your customer happy

worldup
Egypt
4 months using the app
August 2, 2023

Thanks to Luna CJ Drop-shipping partner for helping me in the adding product process. You have been great!

ColourfulNest
Singapore
4 months using the app
November 2, 2021

Martin mao is helped me a lot. always open for questions and very professional. I can highly recommend

qui2koolshop
Morocco
4 months using the app
CJDropshipping replied November 2, 2021

Thank you for your feedback! Your approval is our motivation.

February 11, 2023

CJ has very supportive agents. My special Thanks to Agnes Fang for being very patient and supportive on clearing all my doubts.

The Bobls
United States
4 months using the app
September 6, 2023

I had a problem with shipping etc and I asked Angel in WhatsApp and he replied within 5 minutes in 23:00 o’clock he helped and he tried to solve my problem really quick

Ellege et eme
Greece
4 months using the app
August 29, 2023

Shicharl is amazing! She is the best supplier I ever worked with. Prices are so good, shipping is so fast, everything is great :)

I am very very happy, we will do lots of business together

BossyNails
United Kingdom
4 months using the app
Edited September 4, 2020

Very supportive agent which i think it is super important to dropshipping business. Special thanks to my agent Crystal

CareTech
Malaysia
4 months using the app
Edited June 25, 2023

Jocelyn Yan is very helpful and responsive. I requested additional information for a product in my store and she was able to not only share what material it is and where it was manufactured but she also gathered detailed information about the size and dimensions of the product as well.

Thank you for a friendly and professional service experience.

Angel Li is Great! She shared a demonstration about how to import reviews to my store, walked me through the process of POD, and advised me on Custom Packaging. She is knowledgeable and was able to answer all of my questions fast and easy.

I really appreciate her quality service and support.

Overall, CJ Dropshipping is reliable and offers great partnership. Open and Clear Communication is Key.

I added over 390 products to my store and thanks to Vincy Xi, she suggested and advised me how to submit my support tickets in order for the rest of the team to assist me effectively and efficiently.

They were able to confirm, clarify, and elaborate which products were available, out of stock, low in stock, non-replenishment, and if the SKUs weren't working they even suggested similar products to replace the original. Their response and resolution time frame is impeccable.

I honestly must say that CJ Dropshipping has put my mind at ease knowing that if there is ever an issue or concern, they are here to assist and support. Thank you so much!

EYE-SESS Designs
United States
4 months using the app
August 23, 2023

I had an excellent customer support experience with Yana from CJ Dropshipping. Yana was not only prompt in her responses but also incredibly helpful in addressing all of my queries instantly. Her dedication to providing top-notch service made my interactions with CJ Dropshipping a breeze. Yana's responsiveness and knowledge left a lasting positive impression, and I truly appreciate her assistance. Thank you, Yana, for your outstanding support!

Zillow Shop
United Arab Emirates
4 months using the app
August 21, 2023

★★★★★

I had the privilege of receiving assistance from Bin Han in the customer service team today, and I couldn't be more pleased with the experience! Bin Han was incredibly understanding, quickly comprehending my concerns and addressing them with utmost clarity. His straightforward and no-nonsense approach was truly a breath of fresh air. What's more, he was able to solve my problem within a swift 30 seconds, saving me both time and frustration. The professionalism and efficiency that Bin Han displayed were second to none, and I can't recommend him and the team highly enough. Kudos to Bin Han and the entire customer service team for delivering such an exceptional service!

JUSAQ
United States
4 months using the app