Reviews (8,113)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.

August 7, 2021

I have been using CJ dropshipping for a while now to set up my online store. So far it has been really good, and my agent Nikki Zhang is extremely helpful, she is very thorough and does a great job at patiently answering any questions I have. I highly recommend her!

Organisation Station AU
Australia
21 days using the app
CJDropshipping replied August 8, 2021

Thank you for your feedback! Your approval is our motivation.

February 7, 2023

My account was blocked but the amazing work from Michell luo saved the day. Amazing customer service.

FunShop :D
France
21 days using the app
July 10, 2020

Absolutely amazing customer support and service!
Very quick responses, I am impressed! Thank you very much!

Nauxami™
Belgium
21 days using the app
CJDropshipping replied July 12, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

January 1, 2023

i like cj dropshipping because you have here very good and fast delivery the products are also cool and you can order a product which is not available and they search it for your. Alisa was helping me in every case and was very friendly, did i ask for something she did always help me. So i can recommend you to use this cj-dropshipping.

WOWdealz
Germany
21 days using the app
April 5, 2020

DO NOT WORK WITH THESE GUYS. GAVE THEM 11,000 ORDERS OVER THE SPAN OF 1 MONTH. Their communication is the worst, and they will raise prices along the way even though you already paid for half the orders. PLEASE DO NOT work with them, I guarantee you will not only get treated like a shit customer, but you will have a much MUCH better experience hiring an agent in china to dropship for you and handle orders. I Will never be doing business with them again. ITS INSANE the amount of stress I get from how disorganized they are.

1. They will blame you for their system missing over 100 orders. Their system glitches multiple times.

2. They say they can STOCK in USA warehouse. And after asking everyday for weeks, they tell you oops its too expensive to ship actually. ARE YOU KIDDING ME! The only reason I used them was for the USA warehouse. DO NOT USE THEM if you they promise they will do it. THEY WONT. They will also raise the price halfway through instead of owning up to their mistakes.

3. Multiple times, our conversations go one way, the next week its again some other bullshit. Agreed on a set price, next week oh we meant this and that excuse.

4. You will soon realize, they only have 2 agents who handle everything and good luck getting an organizes individual.

5. Want stress and heat attacks, use them.

6. Will be posting a video on Youtube as well. The "owner" Andy, does not respond to customers either, even when you are giving him 1,000 orders a day.

Nebula Light
United States
Over 1 year using the app
Edited March 16, 2022

I started using this app and thought great they have a USA warehouse. I am a new store and my first order with them and I try seems to be good until. I get a email saying that the product is not at the warehouse. So much for building trust with my customers and now I have t ok explain their inability to keep things updated. I will now have to take all their stuff off my store before it sells. Update: Had a second problem with an order from an US warehouse. Wendy Waun was great and professional at diagnosing and fixing the problem. But 2 problems in the first two orders ....

Gtrekker Everywhere
United States
Almost 2 years using the app
CJDropshipping replied March 16, 2022

Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number to us? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

February 23, 2022

I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.

The Popular Flamingo
United States
Over 1 year using the app
CJDropshipping replied February 23, 2022

Dear customer, We are so sorry that CJ didn't give you a nice ordering experience. For out-of-stock issues, we will accept all suggestions and comments from you and improve our service as soon as possible. We have urged manufacturers to ship again, and at the same time, we are also looking for new suppliers to solve the shortage problem. Please be patient for a while. Thank you very much!

January 20, 2023

Awesome customer service, very friendly and welcoming, made my entry into the dropshipping world very easy :)

The Kitchen Magician
Australia
21 days using the app
May 10, 2023

Very good support!! They answer immediately and are very helpful. Easy to use website and easy integration with shopify

devine-home
Cyprus
20 days using the app
December 17, 2022

It's my first order and everything going well, thanks for Ceci helped me very well buy locating my order and make everything in the right way

Nonynana-Essential
United Kingdom
20 days using the app