Reviews (8,041)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.

October 23, 2023

Very pleased with CJ Dropshipping! Definitely the best dropshipping option to go with. I received amazing Customer Service care from Rena, very helpful and helping me to identify popular listings!

Baddie Bee
United States
5 days using the app
March 15, 2023

Great service and great communication from agents.

So far I haven't experienced any issues with products or delivery times, fulfilment has been quick and easy with constant updates. Can't complain.

Dozzze
United Kingdom
19 days using the app
April 9, 2023

CJ was always my top choice in the dropshipping game. They are the best in this segment. The Support agent Connie was also too helpful and solved all my problems asap. The support system was amazing and will continue using their services in future. Good Luck.

CapyPal
United Kingdom
19 days using the app
November 5, 2020

I'm using this app for supporting my activity with Shopify. Cjdropshipping provides not only the best price, fast shipping, but the service support by staff is the best part. I have an agent for my account, Alisa Chen, she helps me a lot and all the time. When she is not available, I still can find help from other staff on the mainpage, so all problems, questions usually solved immediately. This is very important when you starting a new business. Must-have app.

Miaofit
France
19 days using the app
CJDropshipping replied November 5, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

September 17, 2020

Wonderful Customer Service From CJ.
I am getting excellent help from my agent Peter Qi. He answers all my questions and very fast. I really like the support of CJ.

InvtechPro
Vietnam
19 days using the app
CJDropshipping replied September 17, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 6, 2020

Very good service. Thank you frank for your help. I really recommended this service to manage orders

ZAPPERR
France
19 days using the app
CJDropshipping replied July 6, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited August 28, 2021

Connie Jin has been the best agent by far! She always goes above and beyond to help out with fulfilling our orders, and has excellent service and constant communication. Amazing service, thank you Connie!

Itty Bittie
Singapore
19 days using the app
CJDropshipping replied August 29, 2021

Thank you for your feedback! your approval is our motivation

July 13, 2022

Love this app so much. They provide great customer support and I'd like to give a special thank you to Ada qiu for being so kind and helping me out with any of my concerns.

Xtremeveinz
United States
18 days using the app
October 21, 2023

I am extremely satisfied with the services provided by Kribee at CJdropshipping. Kribee's professionalism, efficiency, and dedication have made my experience in the dropshipping business exceptionally smooth. Kribee is always prompt in responding to my inquiries and went above and beyond to assist me in finding the right products for my online store.

Kribee's extensive knowledge of the market and their proactive approach in suggesting trending products greatly contributed to the success of my business. I am truly grateful for Kribee's support and guidance throughout my journey. I highly recommend my personal agent to anyone looking for a reliable and knowledgeable partner in the dropshipping industry. Their exceptional service has been invaluable, and I look forward to continuing our collaboration in the future.

Presto clothing
Sweden
5 days using the app
Edited May 27, 2022

They lie about the stock of a lot of items. I've had multiple situations when I've asked about, for example, the dimensions of certain items - which had 20.000 units in stock - and when I've asked about it - they've said it's out of stock and deleted it from the website. They also don't update the stock when you list the item - I've just had the situation described above, the product was deleted from their website days ago - and on Shopify, it still shows as over 20k units in stock........When I've reported it they've said
"the factory inventory on CJ can not be updated from time to time"
When I asked how am I supposed to know when a product is out of stock - they said that I should double-check and create a ticket. Yep, I have over 200 items listed, and I'll ve creating tickets for all of them every day to check the stock. Absolute clowns. Imagine this - you've sold 50 units of a product that has 20k in stock, and when you want to fulfill it they say it's out of stock. What do you do then? Customer service is also the worst, they will help you only with the most simple issues you can solve by yourself, but never with real problems like the one described above. They just don't care, and act like it's never their problem. Don't get fooled by all the 5-star reviews - CJ often asks the new user about reviews after solving simple issues - I've been asked about it plenty of times. Just have a look at the reviews, people often mention the name of the person from live chat that have asked them for review. Most of those people used the app once or twice then forgot about it and never used it again. That's how they've got all those 5 star reviews. I have no idea how they're still in business - claiming a false amount of stock is illegal by law - that's stock manipulation. I've already reported that to Shopify, will see how it'll go.

Sugoi Plush
Poland
18 days using the app
CJDropshipping replied May 29, 2022

Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will try our best to help you solve the problem.