Reviews (8,115)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.

May 10, 2023

I had a doubt about a product of CJ and the attention of Cheria was very very nice
Thank you!!! for the attention

SkinShop
Spain
18 days using the app
April 27, 2021

Very easy to use, saves dropshippers time Fast answering, professional and helpful staff.
Thank you!

HeyHoola
United Kingdom
18 days using the app
CJDropshipping replied April 27, 2021

Thank you for your feedback! Your approval is our motivation.

September 11, 2021

Thank you so much for your great and lightning fast service! Flora Sun helped me tremendously and CJ is definitely one of the greatest companies in the dropshipping business!

Artiful Boutique
Canada
18 days using the app
CJDropshipping replied September 13, 2021

Thank you for your feedback! your approval is our motivation.

Edited May 7, 2020

I have a good experience with CJ Dropshipping on the time. I really impress with the speed that CJ Team works: Livechat room response my questions like skyrocket; Processing time is real quick, most of my order need 1-2 days to be fullfilled (they said 2-5days) and the one I cherish the most is Alisa Chen, she is my personal agent, she is really cute and professional also, she helps me with every little things I want to know about my products, stocks and orders that leave me the time to focus in my marketing.

One again thank you so much for CJ Team and specially my agent Alisa Chen :)

Hometime Positivity
Vietnam
17 days using the app
CJDropshipping replied May 4, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited February 7, 2023

Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.

Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.

Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.

aShinyStar
France
Over 1 year using the app
CJDropshipping replied February 2, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

April 14, 2023

I must Give an amazing compliment to an amazing person at CJ Dropshipping. @Cristina Chen, You are a star and the company is so lucky to have you. You have completely helped me with all my issues and stayed online with me to walk me through each step......Thank you so much. You have made my day after what I thought would be a complete disaster. I wish I could give you 10 Stars because you you deserve them

The Rising Phoenix Online Store
South Africa
17 days using the app
November 23, 2020

I also received quick support from Aketa Xiang today...really helpful and was able to answer my question without delay.

Uptown Merchant
United States
17 days using the app
CJDropshipping replied November 24, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

June 2, 2023

Great customer service! I really appreciate the help from Sveta. I am very glad to know how the shipping works. Thanks!

LucXL
Netherlands
17 days using the app
May 11, 2021

i used this app to start my dropshipping journey , they are very helpful and proffissional people specially "Liz Liao" who helped me setup my product and sync their app to my store

riztly
Egypt
17 days using the app
CJDropshipping replied May 11, 2021

Thank you for your feedback! Your approval is our motivation.

January 6, 2023

I've asked to Eden Guo some specs about a product because the product sheet wasn't clear enough. I have received a very good service and my doubt have been solved. Thank you Eden Guo!

babymealshop
Italy
17 days using the app