Reviews (8,115)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.
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I am selling a product for 2 weeks and I just randomly was informed that this product isn’t available! None of the orders was sent out to customers. The inventory on the CJ’s product site says 80.0002 pieces are available which is obviously not true. I took a screenshot and wish I could upload it for proof!!
Not only is communication beyond frustrating the worst part is that it damages my business. All the customers who ordered were excited to get their product but guess what … it is not even available. Customers will never come back to my store when their experience it as terrible as this. The whole process is very unprofessional. It should be possible to give 0 stars because 1 star is already too much!
Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
This is really good app! Especially with the help and assistance of Preda Xu. She is really helpful and helped answer most of my questions.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Love working with Henry from CJ. Great service and product selection. Would recommend 10/10, you have nothing to lose!
CJ always doing a joke service. A very unprofessional company, If you are looking for a good company to help you scale your business, don’t use CJ. You will have a lot of issues with your customers. CJ is not gonna ship your orders on time, even if you buy inventory. All shit... This my second time using Cj still the same shit. I bought over $2000.00 in Inventory in bulk with CJ, I place my orders it's been 10 days since CJ never ship my orders. Very bad company, they are not organized.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
Worst dropshopping supplier. U should refund items even if they don't have damage. I lost money to paypal because of you! The itwm is completely working and the customer wants a refund but they want to accept. Another dispute was customer asking to change item variant but they straight away said they can't. These 2 dispute are my first dispute i had with cj and so far they did not handle it well so i will not fulfill orders with them and would highly encourage other to not use them cause they will screw ur business during scaling. They're greedy, istead of building great connection with theirUsers, they want to jeopardize it by not accepting refund. A few dollar profit to u in exchange of users stopped working with u, a greedy move from the dispute team. Great website but worst dispute team. We are dropshippers but we are also your customer so u should accept refunds at all cost if you want us to keep working with u.
Hi BazeMovr, sorry for the inconvenience to you. You can return the item to our China warehouse and we will refund you after we receive it and confirm it works well. Basically, we may not accept disputes when the reason is you or your customer doesn't like it. We would like to suggest you make your refund and return policy based on our dispute policy here: https://cjdropshipping.com/dispute-policy.html If you have any other doubts, feel free to talk with our online agent or send emails to support@cjdropshipping.com
Great support and team is available anytime and very helpful via chat. Especially Cristina Chen, very helpful and great prompt service.
Thank you for your feedback! Your approval is our motivation.
Great service! Always helping me! Many thanks to Violet - she helped me finding a product which I couldn't find.
She also gave me some infos about ordering in Bulk! She deserves definitely a raise!!
Saturn is very nice and helpful customer service. Helped me to solve the issues with my orders and answers all my questions.
I really recommend this application. Thank you
Thank you for your feedback! Your approval is our motivation.
Got a chance to work with Ken Yang and was fast and on point with my questions and provided guidance on how to navigate thru this platform. Was able to get a quote and shipping prices lot faster than other platform. So far really impressed with what they can do.
Had some questions related to sourcing and shipping, and agent Cheria was very helpful and kind to share the relevant information and to help me immediately. Really appreciate the support, especially from agent Cheria. Thanks, Cheria