Reviews (8,085)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.

March 21, 2023

My agent Remi helped me and made me feel more comfortable using this app. Thank you so much for this app!

Only Best
United States
5 days using the app
October 21, 2022

bad service.. always keep delay and blame customer problem.. Totatlly unprofessional. It's causing delay shipping to customer. Customer said i am scam

Ainuua
Singapore
5 months using the app
CJDropshipping replied October 23, 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

Edited May 26, 2023

I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any response. Even for resending an item worth just a few cents, they initiate a lengthy discussion that seems excessive. In cases where it's evident that the parcel is lost, I am asked to wait 15 days for an "investigation" before a resend is even considered. There is a complete lack of accountability for poorly packaged parcels that arrive with missing pieces, incorrect sizes, or lacking proper instructions. Every inquiry I make takes a minimum of three days to receive a response, rendering it impossible for any ecom business to efficiently operate under such circumstances. I have suffered significant financial losses due to their inactivity and unwillingness to assist me.

strivingo.com
United States
4 months using the app
January 12, 2023

I sent several emails about when a product would be shipped. I got no answerback. I will never use this company again

Amanita beauty
United States
4 months using the app
CJDropshipping replied January 12, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

Edited February 12, 2020

I love CJ Dropshipping app, everything is comfortable for dropshipping while the platform constantly have new updates. Support team is instant, always there to help one's issue. Totally recommend

Savvy Husky
United States
5 months using the app
May 13, 2023

Easy to operate with and customer service is on point. The exact one who helped me is rebecca, but I never get a slow reply :)

OverSeaFitness
Saudi Arabia
5 months using the app
January 17, 2021

cjdropshipping always shows "quantity n/a" in my shopify store. what happened? Am I not allowed to do a dropshipping?

COZYGREEN
South Korea
4 months using the app
April 30, 2020

Really good service and is very responsive!
My agent is very patient to help me solve my problem
Would highly recommend CJDropshipping to new dropshippers who are just starting out.

The Gadget Shop
United States
5 months using the app
CJDropshipping replied May 3, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

March 10, 2023

Box Chen has done an amazing job helping me all day today! He makes me happy to use CJdropshipping.

WirelessMagCharger
United States
5 days using the app
April 26, 2020

Very useful app. The cj agent can sourcing different good products for me and cheaper than aliexpress. Beside they have private fast shipping channel. And with very friendly communication.

Imshopay
Taiwan
5 months using the app
CJDropshipping replied April 27, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!