Reviews (8,085)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.
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My agent Remi helped me and made me feel more comfortable using this app. Thank you so much for this app!
bad service.. always keep delay and blame customer problem.. Totatlly unprofessional. It's causing delay shipping to customer. Customer said i am scam
We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any response. Even for resending an item worth just a few cents, they initiate a lengthy discussion that seems excessive. In cases where it's evident that the parcel is lost, I am asked to wait 15 days for an "investigation" before a resend is even considered. There is a complete lack of accountability for poorly packaged parcels that arrive with missing pieces, incorrect sizes, or lacking proper instructions. Every inquiry I make takes a minimum of three days to receive a response, rendering it impossible for any ecom business to efficiently operate under such circumstances. I have suffered significant financial losses due to their inactivity and unwillingness to assist me.
I sent several emails about when a product would be shipped. I got no answerback. I will never use this company again
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I love CJ Dropshipping app, everything is comfortable for dropshipping while the platform constantly have new updates. Support team is instant, always there to help one's issue. Totally recommend
Easy to operate with and customer service is on point. The exact one who helped me is rebecca, but I never get a slow reply :)
cjdropshipping always shows "quantity n/a" in my shopify store. what happened? Am I not allowed to do a dropshipping?
Really good service and is very responsive!
My agent is very patient to help me solve my problem
Would highly recommend CJDropshipping to new dropshippers who are just starting out.
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Box Chen has done an amazing job helping me all day today! He makes me happy to use CJdropshipping.
Very useful app. The cj agent can sourcing different good products for me and cheaper than aliexpress. Beside they have private fast shipping channel. And with very friendly communication.
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!