Reviews (9,235)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its exceptional customer service, user-friendly interface, and wide product selection. They appreciate the reliable shipping, competitive pricing, and seamless Shopify integration. The availability of personal agents and proactive support in resolving issues are also noted as significant benefits that contribute to business growth and customer satisfaction.
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I would like to express my sincere appreciation to CJ and, in particular, my assistant Estella for their promptness and understanding. Their responses were truly invaluable to me.
Not worth the problems and support is terrible. Ended up getting Shopify involved after a POD order came through my store. Customer submitted multiple images for 5 different customizable items (large order for me). CJ contacted me to request that I combine the jpg images into one file for each item. I was fully willing to do so. Tried clicking on images in my order dashboard but their app blocks that ability. CJ later instructed me to use their own order dashboard to download images. Their images were only 40x40 pixels so I had no control at that point. First they said they didn't have images at all, then they said they have them and won't combine files for me, now they are telling Shopify that they are waiting for the images from me altogether. After getting Shopify involved, no one from CJ is communicating with me anymore. Games.
Hi Whisker Hut, we are extremely sorry for the unhappy experience. Our agent replied to you in our chatroom, please check it.
Thank you very much Fionnula Wong for helping me
And for your quick response, your constant assistance, and your kind treatment
Best customer support agent ever!
Happy with my experience with you :)
This app just amazing and the agent they gave is so helpful. I recommend it to everyone starting a dropshipping business
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I had an amazing experience with CJDropshipping on Shopify! Their Customer Service, especially Chandy Chen, was top-notch. The platform is user-friendly, and their product selection and quality are outstanding. Highly recommended!
Best thing Cj have is the support, i really like how they help me with my issues, i'm very happy with them.
Cherie was amazing and really helped me with a product question! And she responded so quickly was nice!
Perfect customer service from Ken. First day connected with CJ and I am very surprised about their service!!!
why not anyone Personal agents to help me or communicate me?why?my wechat:xyz3419,at once one agents said to help me,now he do not help me yet!
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Best customer support ever If you ever have a problem Ada Qiu will help you in moments!best best best