CJdropshipping: Much Faster

It was ok for a while, but in the past months their support became non-existent. The app has lots of bugs and technical issues, they often add some high extra cost for shipping (after sitting on the package for 3 weeks) so you have no choice but pay or refund the costumer. They sending wrong/smaller/cheaper product, while the description is clear about the sizes, but still they refuse to refund other than the partial cost, even after my customer clearly don't want the wrong item. Site connection, connected products randomly lost and when you ask for help they often answering in a condescending way in chats, without any intention to help.

i had a great experience with your customer support it was fast was helpful and professional and espacial thx to mary li

This is Dropshipping made super simple, My personal thanks go to Miya Huang who is so Amazing to speak very polite professional and always there to help you every step of the way, THANK YOU Miya x

I have worked with this agent named SHARON, she is excelent at her job,always contactable and gives me all the infos i need.i'm very satisfied

I have been using CJDropshipping for over a month, Alex Chen helped me a lot with all my needs, many thanks to his work, highly recommended! Thanks again.

OTTIMA APP SEMPRE DISPONIBILI PER AIUTARE, RINGRAZIO MOLTO IL SIGNOR VITA PER LA SUA DISPONIBILITA' E PER AVERMI AIUTATO A RISOLVERE UN PROBLEMA.

I have great experience with this app, really good customer service from Hugo for solving my problems.

Great dropshipping app and company. My agent Mandy Lu has been incredibly supportive and always around to help out in any way possible.

Excellent customer service from Mix Huang. Quick responses and eager cooperation. Thankkk you again.

I must revise my previous review as it heavily relies on the agent assigned to me. I have conducted numerous transactions through CJ, involving substantial amounts of money, but the treatment I received afterwards was abysmal. After being assigned a new agent, my experience has been nothing short of a headache. Dispute replies take an excruciatingly long time, sometimes weeks, to receive any response. Even for resending an item worth just a few cents, they initiate a lengthy discussion that seems excessive. In cases where it's evident that the parcel is lost, I am asked to wait 15 days for an "investigation" before a resend is even considered. There is a complete lack of accountability for poorly packaged parcels that arrive with missing pieces, incorrect sizes, or lacking proper instructions. Every inquiry I make takes a minimum of three days to receive a response, rendering it impossible for any ecom business to efficiently operate under such circumstances. I have suffered significant financial losses due to their inactivity and unwillingness to assist me.