Reviews (9,299)
Refine
-
By rating
All 5 stars reviews are scam, as they are all for the customer services lousy support. It’s because all their agents are super disqualified
Communication between agents & people handling orders, disputes, & tickets is super primitive. they display an utter lack of accountability & seem clueless about promptly & effectively resolving issues.
Their claim of maintaining a warehouse for products is untrue, they have no accurate record of stock or knowledge about suppliers' inventory. This leads to constant changes in stock availability, shipping prices, & items being discontinued, resulting in customer dissatisfaction.
As you may see when you start ordering products they might easily issue tickets to orders & say that products have been discontinued & they offer a different product that they think is the same or they will try to give you a refund. None of their product photos are up to date.
Processing time on these orders is way beyond comprehension & the biggest mess around they did against me was charging me an extra 12$ & they changed my original shipping method to DHL then they increased the price 1.2$ extra & I paid it out of my own pocket as I care about my customers, after paying it they increased the DHL extra 24$, & of course your agent is always not there to help & when they answer they goes against you & never solve the issue, in the end I had to cancel the order & send an apology email for my customer. & today the same thing happened, indicating a lack of regard for customers' concerns & a willingness to manipulate shipping prices although almost everyday we receive a Logistics Price Adjustment Notice & like 90% of the time with a decrease of the shipping prices.
apparently they fool us with not eliminating the shipping method that doesn’t comply with the product & then they increase the shipping prices & let you deal with the bad reviews & complains.
Their shipping times are unreliable, making them an untrustworthy & poorly managed business. Any aspiring entrepreneurs are strongly advised to avoid dealing with this company & disregard any advertising or reviews associated with them specially youtubers who are apparently are affiliated or sponsored by them. The reviewer aims to warn others about this company's deceptive practices & encourages people they know to steer clear of this scam company.
I recently started using this product, and while I have noticed many positive reviews, I am finding it difficult to fully explore its potential. The majority of my products do not have any product descriptions, only specifications, and there are no reviews available for them.
Although I understand that I can request reviews, the process seems complicated compared to other apps. This lack of information is making it challenging to determine if the product is meeting my specific needs.
Despite the positive reviews, I feel that I may not be able to fully explore the product's potential without the necessary information for my specific products. This is my honest opinion, and I hope that this feedback can be taken into consideration for future improvements.
Overall, I appreciate the efforts of the team behind this product and hope that it can continue to improve in terms of providing comprehensive product information to its customers.
Thanks for your feedback.
I had a doubt about a product of CJ and the attention of Cheria was very very nice
Thank you!!! for the attention
Very easy to use, saves dropshippers time Fast answering, professional and helpful staff.
Thank you!
Thank you for your feedback! Your approval is our motivation.
Thank you so much for your great and lightning fast service! Flora Sun helped me tremendously and CJ is definitely one of the greatest companies in the dropshipping business!
Thank you for your feedback! your approval is our motivation.
I have a good experience with CJ Dropshipping on the time. I really impress with the speed that CJ Team works: Livechat room response my questions like skyrocket; Processing time is real quick, most of my order need 1-2 days to be fullfilled (they said 2-5days) and the one I cherish the most is Alisa Chen, she is my personal agent, she is really cute and professional also, she helps me with every little things I want to know about my products, stocks and orders that leave me the time to focus in my marketing.
One again thank you so much for CJ Team and specially my agent Alisa Chen :)
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
I also received quick support from Aketa Xiang today...really helpful and was able to answer my question without delay.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I must Give an amazing compliment to an amazing person at CJ Dropshipping. @Cristina Chen, You are a star and the company is so lucky to have you. You have completely helped me with all my issues and stayed online with me to walk me through each step......Thank you so much. You have made my day after what I thought would be a complete disaster. I wish I could give you 10 Stars because you you deserve them
Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.
Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.
Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
i used this app to start my dropshipping journey , they are very helpful and proffissional people specially "Liz Liao" who helped me setup my product and sync their app to my store
Thank you for your feedback! Your approval is our motivation.