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Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.
Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.
Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
i used this app to start my dropshipping journey , they are very helpful and proffissional people specially "Liz Liao" who helped me setup my product and sync their app to my store
Thank you for your feedback! Your approval is our motivation.
This is really good app! Especially with the help and assistance of Preda Xu. She is really helpful and helped answer most of my questions.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I am selling a product for 2 weeks and I just randomly was informed that this product isn’t available! None of the orders was sent out to customers. The inventory on the CJ’s product site says 80.0002 pieces are available which is obviously not true. I took a screenshot and wish I could upload it for proof!!
Not only is communication beyond frustrating the worst part is that it damages my business. All the customers who ordered were excited to get their product but guess what … it is not even available. Customers will never come back to my store when their experience it as terrible as this. The whole process is very unprofessional. It should be possible to give 0 stars because 1 star is already too much!
Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.
Great customer service! I really appreciate the help from Sveta. I am very glad to know how the shipping works. Thanks!
Love working with Henry from CJ. Great service and product selection. Would recommend 10/10, you have nothing to lose!
Janet was very friendly and helpful with all my questions. She resolved the issues I was having. I am new to the drop-shipping community and it helps to have help there when you need. Thanks Janet.
Bonnie Gu helped me to recover a lost order in just few minutes. She was helpful and fast. Thank you very much!
CJ always doing a joke service. A very unprofessional company, If you are looking for a good company to help you scale your business, don’t use CJ. You will have a lot of issues with your customers. CJ is not gonna ship your orders on time, even if you buy inventory. All shit... This my second time using Cj still the same shit. I bought over $2000.00 in Inventory in bulk with CJ, I place my orders it's been 10 days since CJ never ship my orders. Very bad company, they are not organized.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
Worst dropshopping supplier. U should refund items even if they don't have damage. I lost money to paypal because of you! The itwm is completely working and the customer wants a refund but they want to accept. Another dispute was customer asking to change item variant but they straight away said they can't. These 2 dispute are my first dispute i had with cj and so far they did not handle it well so i will not fulfill orders with them and would highly encourage other to not use them cause they will screw ur business during scaling. They're greedy, istead of building great connection with theirUsers, they want to jeopardize it by not accepting refund. A few dollar profit to u in exchange of users stopped working with u, a greedy move from the dispute team. Great website but worst dispute team. We are dropshippers but we are also your customer so u should accept refunds at all cost if you want us to keep working with u.
Hi BazeMovr, sorry for the inconvenience to you. You can return the item to our China warehouse and we will refund you after we receive it and confirm it works well. Basically, we may not accept disputes when the reason is you or your customer doesn't like it. We would like to suggest you make your refund and return policy based on our dispute policy here: https://cjdropshipping.com/dispute-policy.html If you have any other doubts, feel free to talk with our online agent or send emails to support@cjdropshipping.com