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I'm new to dropshipping and am trying to get the hang of all this, and a lot more goes into than people realize. but I didn't completely understand the process of processing a sale and getting it to the customer. I already had CJ Dropshipping downloaded and believed that everything was connected and set up, but I failed to realize that everything isn't completely automated. So I clicked on the little guy in the corner on CJ and tried to get help and figure out my problem and what to do, but then zoey zheng came along and help me sort out my problem quickly and easily. It was a simple fix and I only a few steps to complete the order but I couldn't find the information anywhere. Thankfully she came along and helped me. I was so frustrated, lost, and was thinking of giving up, but I couldn't be happier now thinking that I have people as great as her a few clicks away.
I initially left a five-star review in May 2023, but I am now modifying it due to recent events and the services provided by CJ Dropshipping.
Initially, everything was going smoothly, and I sold a few products on the platform without any issues. However, I started experiencing delays in deliveries, but that was nothing compared to the recent problems I encountered. I began selling a POD (customized) product, so I entrusted CJ Dropshipping with the customization process. It turns out that after a week, the products had not even been processed or sent to CJ Dropshipping's facilities. After 10 days and numerous false promises from my agent Wendy (assigned by CJ Dropshipping), the products I received were of horrible quality (and quite expensive). As a result, after 10 days of waiting, customers started requesting refunds, and the reputation of my online store was severely tarnished. Fortunately, I found an agent in China who could take over the orders mishandled by CJ Dropshipping at a lower cost.
Please be extremely cautious when considering this platform if you want a reliable service, especially when dealing with specific requests and potential issues.
I have used their service for months. Their service is getting worse and ultimately unsatisfying lately. Their inventory update is chaotic and consistently reported out of stock against the web page's info. I have complained several times through the personal consultants, but no action taken. Unfortunately, I have imported a wide range of products from them, and I plan to quit it gradually, which takes time. For the new users, I suggest considering thoroughly before using CJ.
Hi dear, we are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID? This is our contact way: support@cjdropshipping.com. We will help you to double-check the process. Thank you for your understanding!
CJ has wide range of quality products and simplified sourcing, order fulfillment, and inventory management. Bin Han is a great agent - always quick to reply and helpful. Highly recommend.
The best sourcing service ever used. CJdropshipping is really great. They are free and available 24/7. The delivery time is faster than Aliexpress and the overall value they are providing for the dropshipping business is amazing.
Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
My agent Creda Li gives me good service even though I'm a beginner. Very satisfied.
pas encore eu de résultat mais tout est compréhensible et les agents sont à l'écoute.large choix de produits et de personnalisation je recommande cj dropshipping
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Help a lot Thx to Box Chen rlly helpful
I worked with zoey and she was able to help me with my parcel deliveries in relation factory suppliers. Good service
I used the app to help me with shipping flow and inventory. Overall the customers service is outstanding. So far, so good. But overall I am satisfied. A special thanks to the customer service team and Bianca at CJ.⭐️⭐️⭐️⭐️
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!