Reviews (9,237)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its exceptional customer service, user-friendly interface, and wide product selection. They appreciate the reliable shipping, competitive pricing, and seamless Shopify integration. The availability of personal agents and proactive support in resolving issues are also noted as significant benefits that contribute to business growth and customer satisfaction.

March 14, 2023

I am very satisfied with the attendant Bonnie, she is very kind and polite, she helped me a lot. Thanks

GuilhemShop
Brazil
3 days using the app
January 18, 2022

J'ai commencé a travailler avec CJ Drop et mon sourcing n'étais pas identique à leur réponse, je l'ai ai contacté sur le chat et Ada Qiu a très bien gérer ma demande, leur fonctionnement est top.

Swiss Seller
Switzerland
3 days using the app
CJDropshipping replied January 19, 2022

Thank you for your feedback! Your approval is our motivation.

September 22, 2023

Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.

Carvenchy
France
3 months using the app
March 5, 2023

when i try to sign in application with shopify , page send me the sign in page automatically. I cant sign in. can someone help me ?

barbarosgift
United States
3 months using the app
CJDropshipping replied March 6, 2023

Please contact us via this link and find your agent who will help with your doubts. https://api.whatsapp.com/send/?phone=19096360222

May 15, 2023

Lisa helped me so much!! Now i can start and sell my product.
She showed me the shipping lines, the best product and how to add it to my store.
Love her

PocketShave
Germany
3 days using the app
September 16, 2022

This platform is awful I have been in business for 20+ years have never had an issue until I add this drop ship platform all the customer who buy the products that come from this platform are complaining and giving my bad reviews and when I contacted PayPal, they then blocked my account, and I am unable to check on my customers orders, unless I with draw my case with PayPal and that was told to me by the platform(CJ shipping)

sathenia18
United States
2 months using the app
CJDropshipping replied September 18, 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

March 25, 2020

worst source ever. I would rather use aliexpress than working with this kind of supplier. They sent all my products without any protection and do not accept my refund for damaged goods. Moreover, they still not ship my package after 14 days processing. The first and last time working with .

Vincase
Vietnam
2 months using the app
CJDropshipping replied March 30, 2020

We are sorry for the damage of packaging. Under the coronavirus, there will be some delays.

Edited May 10, 2023

Updating the review from May 3

Happily, since my last review things have changed. My agent Lisa Wei is providing excellent assistance via email, I'm thankful for her support and understanding. She responds on time, acts polite and professional. I hope for successful cooperation in the future.

I'm rating CJ App 4* because of few factors that can(needs)to be improved:
1) Not updating the product page when the product is not available. (you list the item, and then figure out (if you ask) that it's out of stock)

2) Badly need more filters for search, when searching for the product I normally get around 60 pages of results both related and not related.

3) Sometimes the descriptions are unclear and have to double check with the agent

I wish CJ only get better and better and grow!

The Lovely Whiskers
China
2 months using the app
CJDropshipping replied May 3, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

May 17, 2023

My personal Agent Miro Tan was very helpful. Answered questions right away and solved the problems. In addition, she has also been nice and friendly.

Thank you Miro Tan :)

tabii-tabii
Germany
2 days using the app
June 3, 2020

Really good customer care service. They are very kind and fast on reply. No need to wait for hours.

MAGIC TOOLS
United Kingdom
2 months using the app
CJDropshipping replied June 4, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!