Reviews (9,604)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, high-quality products, and comprehensive services that help scale businesses. They praise its user-friendly interface, seamless Shopify integration, and responsive customer support, including personal agents who assist with product sourcing and order management. Fast shipping times and reliable fulfillment further enhance merchant satisfaction, making it recommended for its extensive product range and dedicated support.

July 6, 2021

Thank you Cheria and Cj for assisting us, more clients to you! thanks for being responsive all the time!

Tazoshop
United States
2 days using the app
CJDropshipping replied July 6, 2021

Thank you for your feedback! Your approval is our motivation.

April 23, 2021

Products sync straight into active on my store before I can edit even the price. I order some products and they were so cheap quality, even Walmart has better clothing that what arrived. I ordered a suit with the words love on the sleeves and pants and was shocked at the quality, I can not even explain what fabric it is. I ordered a jumpsuit printed with flowers : it has an open from the knees to the feet and tight up at the bottom, it was not finished, the sewing was sort of exposed zigzag and fabric terribly cheap. The jeans jumpsuit that looked ok but so tight on the foot hole, never got my feet through (I am size 5-1/2 and skinny type) - they sent a swimming suit instead of a dress. When I called for complain, the guy said I should by more expensive items because the quality be better.
Ok, I get that, but I can not buy one of each item for a store to test quality and still wait 30 DAYS FOR DELIVERY. I am not sure what people are so happy with this. Also, it came in a plastic bag so tight , they don’t even bother to make a plastic with bubbles in case it get wet or ripped on logistics. I am very concerned to put out my name and have this company mess it up. Yes they answer question, it’s good customer service, the product on the other hand, not so good.

Kind League
United States
2 months using the app
CJDropshipping replied April 24, 2021

Thank you for your feedback! Your approval is our motivation.

August 7, 2023

I just want to recognize Bin Han for his wonderful help and assistance. He was very informative and accommodating. His advice with the initial setup of my new store was welcoming. Thanks again Bin.

Galaxy Gadgets
Canada
2 days using the app
May 25, 2023

My ebay account was suspended due to suspicious activity since I started using this app thank you cj commerce

Shopperlorian
United States
About 2 months using the app
CJDropshipping replied May 28, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

June 5, 2023

Was having a little bit of trouble with sourcing my products, and Ben was absolutely amazing! Was super quick and helped me with different [products and issues. Couldn't recommend him enough!

Shop Travel Tots
Australia
2 days using the app
February 21, 2022

Embarrassing... I have 200+ items listed on my website from CJ - with my first 20 orders from customers almost EVERY order had an out of stock item. I was told it's normal and even when I am listing items they can't ensure items are in stock....They told me the "pieces in stock" numbers on their listings were a lie. THEN some of the items customers chose for exchanges ALSO were not available!!!! They said the best way is to purchase inventory but thats not TRUE dropshipping as their business name is "CJ DROPSHIPPING" I am so frustrated and disappointed. They say there's no way to update inventory daily but when this is your literal job...they need to find a way.

NeutralKids
Canada
About 2 months using the app
CJDropshipping replied February 21, 2022

Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number to us? We will help you check the specific reason. This is our contact way: support@cjdropshipping.com.

July 5, 2022

worst app you can use for your store , if you want to kill your project then use this app , the order takes 1 month to ship . processing time is 10 days , and when you contact the=m and tell them its supposed to be 3 days as per the page , they say no 7 then after 8 days i contact them again they said processing usually takes 10 days , the app idea is nice but it drags you to a very bad service
really gave them many chances but seriously its really bad

Low Top Wear
United Arab Emirates
About 2 months using the app
CJDropshipping replied July 5, 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

Edited August 20, 2023

DON'T USE Cj dropshipping !!

Unless u want 10 days handling times with an additional 10-20 days delivery times. Over a month for customers to receive orders.

Customer service won't care unless you're making over a million dollars in sales.

Use Zendrop instead.

beautybatty
United States
About 2 months using the app
Edited March 1, 2023

CAUTION; They take at least 30 days to send orders to customers thanks to them I lost my AMAZON SELLER account and finally they do not want to give you your refund because they tell you that your orders are already in transit but it is false, be very careful!!!

Kayla Boutique
United States
About 2 months using the app
November 11, 2021

Good customer service and fast response times
Helpful agent and helpful tutorials provided, was able to answer queries

Surge
United Kingdom
About 2 months using the app
CJDropshipping replied November 15, 2021

Thank you for your feedback! Your approval is our motivation.