Customer Accounts Concierge

Customer Accounts Concierge

Reviews (260)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance the shopping experience, boosting customer satisfaction and sales with features like custom forms, loyalty programs, and wishlists. It offers a flexible pricing structure and supports diverse needs such as custom registration and profile management. The app is noted for its fast and reliable performance, and customer support is praised for its responsiveness and effectiveness in handling queries and custom requests.

June 14, 2024

Couldn't be more satisfied with this Shopify app! The features are incredibly robust and intuitive, making it an essential tool for my online store. From seamless integration to advanced customization options, it has everything.

What truly sets this app apart is the outstanding customer support. Whenever we have encountered an issue or had a question, the support team was prompt and genuinely helpful. They went above and beyond to ensure that my experience was smooth and problem-free.

Highly recommend this app to any Shopify store owner looking for top-notch features backed by exceptional support!

Alwaysavvy
India
4 months using the app
Froonze Limited replied June 16, 2024

Thanks so much for your amazing review!

October 11, 2024

Great Support

CENE
India
2 days using the app
Froonze Limited replied October 12, 2024

Thanks for your review!

Edited March 9, 2024

I’ve used computers since mainframes in 1970. So to say I’ve experienced a few apps is an understatement. But I’d give this one 10-stars if it were allowed. Extremely well written -fast and not bloated. There’s a tiny learning curve to learn your way around the settings, but once that’s done it’s a piece of cake to modify, update, change settings, etc. And support? It just doesn’t get any better than this! If all apps were this well written and supported, our lives would be a LOT easier!

UPDATE: I just HAD to update my review when I gained experience with the “Custom Forms.” This functionality is a true game-changer. The ability to create custom registration, profile, and pages and custom fields within them to collect virtually any data you need is priceless. And the pricing overall is exceptionally fair - you pay only for those components you want at the levels you need.

PETCODE PAWS
United States
5 months using the app
Froonze Limited replied March 7, 2024

Hearing such kind words from an experienced software user warms our hearts. We’re grateful for your support! Here’s to making lives easier, one well-crafted app at a time! 🙌

June 19, 2024

This has been the most positive experience working with their support team. I have worked with many support teams in the past and its always a struggle. Froonze has a top notch team willing to help when ever needed.

We have moved from a very expensive rewards program to Froonze because of the cleanness and simpleness of the program. We now pay 1/4 of our cost before plus the the customer account page is super friendly for our customers to navigate. ( this is very important) not to mentions their wishlist and all the other sections they offer which will save you $$$ in app fees. Remember Loyalty Programs need to be easy for the customers to use and theirs really is. Seriously you must try them out. I promise you will not be disappointed and your customers will love it.

Huckle Bee Farms LLC
United States
14 days using the app
Froonze Limited replied June 21, 2024

Thank you so much for such an extensive review! We are super happy you liked our loyalty program and could save a lot of money by switching to our app.

May 22, 2024

Amazing app. Make your store look really professional. Love it. The team is simply the best, they customized my store to my needs. Highly Recommended. A+++

JDStore Fashion
Mauritius
Over 1 year using the app
Froonze Limited replied May 23, 2024

Thanks so much for your review! We are happy to hear our app made your store look more professional!

February 12, 2024

i was search all day could not find login landing page, as my new theme does not look good and don't have feature.

this is the best app for new starter but some plugin are expensive because i want add three plugin so i have to pay price for each but as i am new in business i will wait for my business to boom.

Thank you

BuyerEssentials uk
United Kingdom
5 months using the app
Froonze Limited replied February 13, 2024

Thank you for your review! We wish all the best to your new business!

Edited September 11, 2024

VERY GOOD SUPPORT

Shop Huna
Jordan
2 days using the app
Froonze Limited replied September 20, 2024

Thanks so much for your review!

May 8, 2024

So far I am really liking the app. It has a lot of potential to make the user experience excellent. The customization capacity is quite high, although it is true that it will be charged separately for each integration and you may end up adding many integrations and the price will go up.
The support team is super attentive and willing to help at all times. Looking forward to implementing new things.

Kopi Krate
Spain
19 days using the app
Froonze Limited replied May 9, 2024

Thanks so much for your review!
Just to clarify, you need to pay more for each plugin, such as Loyalty Program, Wishlist, or Custom Forms. These plugins function as standalone apps.
Integrations with other apps have a flat monthly fee of $4 / month, no matter how many integrations you enable.

February 27, 2024

Fronzee app has been our number 1 app for our shopify plus store. To sum up:

Customer service: Super helpful and prompt.

Costumer login page: Now it looks super professional, even better than Amazon : ) Similar shopify apps are not good in terms of design and solutions.

Social login with google: This streamlines customer's login to our store. It is super good especially Google's native login prompt. More login better recommendation for customers.

Whislist: So far the best Wishlist app that has an amazing design, lots of reminders (e.g. stock and price alert with free email)

Translation: They work perfectly for our locale.

Custom forms: It is incredible feature where we collect customer profile and save them as a customer meta data to reuse.

Korendy Türkiye
Türkiye
About 1 month using the app
Froonze Limited replied February 28, 2024

Thanks so much for such a detailed review! We are happy to hear that your new account page looks better than the Amazon's one!

January 16, 2024

Always helpful and responding promptly. We' have managed to improve our store in so many ways due to this app.

Oxy-shop
Hungary
Over 1 year using the app
Froonze Limited replied January 17, 2024

Thanks so much for your review! Happy to hear we helped you improve your store!