Customer Accounts Concierge , 212 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    209
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for its excellent customer support, user-friendly interface, and comprehensive features. They appreciate its seamless integration, speed, and bug-free performance. The app's pay-for-what-you-need pricing model is well-received. It enhances customer experience with easy password resetting and order tracking. It also aids in efficient customer account management and improves the professional look of sites. Features like multilingual support, a user-friendly loyalty program, custom forms, and social login are also praised.

January 1, 2024

Appears cheaper than other apps but the costs are merely stacked inside as 'options' . This is fine but please make it more obvious to a first-time user.

Quarantunes
Canada
18 minutes using the app
Froonze Limited replied January 2, 2024

We are very sorry you felt this way about our pricing.
Hiding prices is not our intention at all. We openly state in the app description that the plugin prices are not included in the main charge and provide a link to the full pricing page.

We made our plugin system the way it is to make it more flexible to the merchants. Merchants can activate the plugins they need and pay only for them. Most merchants using our plugins actually can save a lot of money compared to using similar standalone apps.

This is true especially for the Loyalty plugin. Compare our simple pricing for the Loyalty plugin with the standalone apps and you can see that you can save a lot of money using our plugin. Our Loyalty plugin is mostly based on the monthly orders count and the maximum price is 60USD, while most other apps force you to upgrade for every small feature and the maximum price is in hundreds.

I hope you can reconsider and install our app again. We are 100% sure our app will bring value to your store in the long run just like it did for thousands of stores already.

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