Customer.guru Net Promoter NPS
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About this app
Launched
August 31, 2016
Languages
English
Categories
Customer analytics , Product reviewsWorks with
zapier, slack, google analytics, facebook ads, desk, zendeskTrack segmented customer satisfaction with Net Promoter Score-based surveys
See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
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Installation takes 30 seconds
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Radically more survey responses thanks to smart follow-ups
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Embed testimonials and reviews
Pricing
Free
Free
- survey up-to 5 users per month
Hobbyist
$50/month
- survey up-to 1,000 users per month
Small Business
$150/month
- survey up-to 5,000 users per month
Advanced
$250/month
- survey up-to 10,000 users per month
- designed for Shopify PLUS
Free
Free
- survey up-to 5 users per month
Hobbyist
$50/month
- survey up-to 1,000 users per month
Small Business
$150/month
- survey up-to 5,000 users per month
Advanced
$250/month
- survey up-to 10,000 users per month
- designed for Shopify PLUS
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to understand customer experiences and facilitate business improvements. Its features, such as survey distribution, customer feedback collection, and customer segmentation, are highly valued. It's known for boosting customer reviews and response rates. Merchants commend the prompt and professional customer service. The app's integration of feedback into a testimonials page and its cost-effectiveness make it a top choice for small businesses and startups.
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Excellent customer service and support team!!
Great customer service! The app is very easy to set up and use.
About this app
Launched
August 31, 2016
Languages
English
Categories
Customer analytics , Product reviewsWorks with
zapier, slack, google analytics, facebook ads, desk, zendeskBuilt by Customer.guru
About Customer.guru
4.5 average rating
7 years building apps for the Shopify App Store
Sepapaja 6, Tallinn, 15551, EE
Support
Send a message+420731787936
hello@customer.guru
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