Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Pricing
Free plan available
Rating
4.5 (195)
Developer
Customer.guru

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Languages

English

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Display options

Testimonials

Ways to collect reviews

Email requests, Pop-ups, Forms, Surveys, Import and export

Customer behavior

Loyalty analysis, Cohort analysis

Marketing and sales

Checkout analytics

Visuals and reports

Heatmaps, Analytics dashboard, Custom dashboard, Benchmarking, Data export, Historical analysis, Notifications

Pricing

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50 / month

  • survey up-to 1,000 users per month

Small Business

$150 / month

  • survey up-to 5,000 users per month

Advanced

$250 / month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (195)

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simple one-question survey format that effectively engages customers and provides actionable insights, enhancing customer relations and service quality. The user-friendly dashboard allows for easy segmentation of customer responses and integration into testimonials pages. Features like automated reminders and customizable survey questions add to its flexibility. Merchants also commend the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.

March 14, 2017

Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.

Arriveclothing
United States
Over 7 years using the app
March 27, 2017

Excellent customer service and support team!!

Bevybar
Argentina
Almost 7 years using the app
April 3, 2017

Great customer service! The app is very easy to set up and use.

Graphenea
Spain
Over 6 years using the app

Support

Customer.guru can answer any questions you have about Customer.guru Net Promoter NPS.

Developer

Customer.guru

Sepapaja 6, Tallinn, 15551, EE

Launched

August 31, 2016

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