- Track customer satisfaction over time and measure how your services improve
- Compare your customer loyalty with established companies using Net Promoter System®
- It takes just 3 minutes to setup and it's fully automated afterwards
Customer.guru is an easy-to-setup tool for measuring customer satisfaction using Net Promoter Score.
Net Promoter Score: Proven customer loyalty metric
Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted with more than two thirds of Fortune 1000 companies.
The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend? On a 0 to 10 scale.
Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers.
Easy-to-setup & Easy-to-use
Customer.guru is dead simple to use:
- 1. Customize our survey
- 2. Add e-mails of your customers
- 3. Track the results in realtime and improve your results over time
Net Promoter Score, Net Promoter, Net Promoter System, and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
Customer.guru reviews (5)
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.
The best software for measuring customer satisfaction I came across in the Shopify marketplace!
If you're looking for a simple but powerful tool to measure customer satisfaction for your store, you've just found the right one!
Modern easy-to-use interface, super simple setup.
Really simple to use!
It's simple to setup: I've managed to make it work in like 3 minutes and got the first feedback from my customers within the next few moments. It's probably the easiest way of measuring NPS for your e-shop; I can only recommend it.
