- Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?
- Installation takes 3 minutes and everything is fully automated afterwards. Get a response rate of 30-60% compared to the industry standard of 3-5% for customer satisfaction surveys.
- Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese. Works with Shopify POS.
★★★★★ Featured as a Top-Rated App on Shopify blog
What some of our customers say:
I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.
Proven customer loyalty metric: Net Promoter Score©
The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.
— Frederick Reichheld, Harvard Business Review
Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.
The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?
Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.
Learn from segmented customer satisfaction for various customer verticals
A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.
See how your customers are satisfied depending on:
- The product they ordered
- The date of their first purchase (Christmas? Black Friday?)
- Number of orders they placed with your shop
- Their geographic location
- ... and others
Discover trends in your customers' opinions.
Get 10x more responses than you see with other tools
Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.
Our e-mail survey is fully-responsive - it works great in every e-mail client.
We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.
Embed positive customer testimonials into your site
Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.
Integrate with Facebook Ads and Google Adwords
Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.
Installation takes 5 minutes (Seriously.)
Customer.guru is dead simple to use:
- Click "GET" in the upper right corner
- Authorize Customer.guru to access your store
- Follow our simple installation guide
Do you need help getting started?
Get in touch! We're always here for you. (We mean it, we truly do care.)
Just e-mail us at hello@customer.guru or use the in-app chat icon in the lower right corner.
Thank you!
Other Awesome Features You'll Get
- Rolling Net Promoter Score reports
- Automatic e-mail throttling
- Smart follow-up feature
- Available in multiple languages
- HTTP API
- Customer profiles
- Customizable Thank You page
- Customer segmentation
- Facebook Ads integration
- Google Adwords integration
- Slack integration
- Embed ratings into your site
- Works great with Shopify POS.
Customer.guru - Track Customer Satisfaction reviews
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews.
Thanks!
This is an awesome FREE app that allows you to continuously track and monitor customer satisfaction. Set-up is EASY!
Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!
Great app and some real useful insights.
We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.
Great app i absolutely love it
great app!
only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the
website owner will love this app.
So far, there is no such app can help store or online website to deal with this situation.
Just what we were looking for.
Great App for NPS! Recommend for Sure. Easy install and working perfect.
I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).
The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.Customer service excellent and easy.
Highly recommended!!
