What some of our customers say:
I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.
The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.
Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.
The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?
Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.
A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.
See how your customers are satisfied depending on:
Discover trends in your customers' opinions.
Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.
Our e-mail survey is fully-responsive - it works great in every e-mail client.
We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.
Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.
Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.
Customer.guru is dead simple to use:
Get in touch! We're always here for you. (We mean it, we truly do care.)
Just e-mail us at firstname.lastname@example.org or use the in-app chat icon in the lower right corner.