Customer.guru - Track Customer Satisfaction – Ecommerce Plugins for Online Stores

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Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?
Installation takes 3 minutes and everything is fully automated afterwards. Get a response rate of 30-60% compared to the industry standard of 3-5% for customer satisfaction surveys.
Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese.

★★★★★ Featured as a Top-Rated App on Shopify blog

What some of our customers say:

I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!

— Black Rock Originals

Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.

— Abbey Roast

Proven customer loyalty metric: Net Promoter Score©

The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.

— Frederick Reichheld, Harvard Business Review

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.

The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.

Learn from segmented customer satisfaction for various customer verticals

A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.

See how your customers are satisfied depending on:

The product they ordered

The date of their first purchase (Christmas? Black Friday?)

Number of orders they placed with your shop

Their geographic location

... and others

Discover trends in your customers' opinions.

Get 10x more responses than you see with other tools

Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.

Our e-mail survey is fully-responsive - it works great in every e-mail client.

We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.

Embed positive customer testimonials into your site

Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.

Integrate with Facebook Ads and Google Adwords

Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.