Customer.guru Net Promoter NPS

Name: Customer.guru Net Promoter NPS
Brand: Customer.guru
Rating: 4.5 (195 reviews)

Pricing: Free plan available
Rating: 4.5 (195)
Developer: Customer.guru

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

Installation takes 30 seconds
Radically more survey responses thanks to smart follow-ups
Embed testimonials and reviews

Launched

August 31, 2016

Languages

English

Pricing

Free

survey up-to 5 users per month

Hobbyist

$50 / month

survey up-to 1,000 users per month

Small Business

$150 / month

survey up-to 5,000 users per month

Advanced

$250 / month

survey up-to 10,000 users per month
designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (195)

Overall rating

4.5

Counts per rating level

79% of ratings are 5 stars
155
13% of ratings are 4 stars
26
4% of ratings are 3 stars
7
2% of ratings are 2 stars
3
2% of ratings are 1 stars
4

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its simple one-question survey format that effectively engages customers and provides actionable insights, enhancing customer relations and service quality. The user-friendly dashboard allows for easy segmentation of customer responses and integration into testimonials pages. Features like automated reminders and customizable survey questions add to its flexibility. Merchants also commend the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.