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Developed by Customer.guru

11 reviews
Price: From $0.00 / month More info
  • Track customer satisfaction over time and measure how your services improve
  • Compare your customer loyalty with established companies using Net Promoter System®
  • It takes just 3 minutes to setup and it's fully automated afterwards

Customer.guru is an easy-to-setup tool for measuring customer satisfaction using Net Promoter Score.

Net Promoter Score: Proven customer loyalty metric

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted with more than two thirds of Fortune 1000 companies.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend? On a 0 to 10 scale.

Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers.

Easy-to-setup & Easy-to-use

Customer.guru is dead simple to use:

  1. Click "GET" in the upper right corner

  2. Authorize Customer.guru to access your store

  3. You're done!

Features That Work for You

  • Highly optimized e-mail layout

  • Rolling Net Promoter Score reports

  • Automatic e-mail throttling

  • Smart follow-up feature

  • Available in multiple languages


  • Customer profiles

  • Customizable Thank You page

  • Customer segmentation

  • Facebook Ads integration

  • Google Adwords integration

  • Slack integration

  • Embed ratings into your site


Net Promoter Score, Net Promoter, Net Promoter System, and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Customer.guru reviews (11)


Muy buena aplicación. Simple y eficaz.


Excellent app, excellent customer service, good way to hear the voice from your clients.


This app is so easy to use. Awesome app!


Great easy to use app. Have had better results than other apps.


Awesome app and amazing customer service, thank you so much Jaraj!!


I've had other review survey apps and received very little responses. I just installed this and 2 orders have already responded. It must be the simple approach. I like it! Also, the customer service....prompt, courteous, professional. Much appreciated. Juraj helped me out. :D


Отличный сервис, рекомендую!


Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.


The best software for measuring customer satisfaction I came across in the Shopify marketplace!


If you're looking for a simple but powerful tool to measure customer satisfaction for your store, you've just found the right one!

Modern easy-to-use interface, super simple setup.

From $0.00 / month

Start with a free plan today.

Customer.guru pricing
Net Promoter Score explained

Support & Sales

+420 731 787 936
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