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Customer.guru - Track Customer Satisfaction

Customer.guru - Track Customer Satisfaction

Developed by Customer.guru

145 reviews
Price: From $0.00 / month More info
  • Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?
  • Installation takes 3 minutes and everything is fully automated afterwards. Get a response rate of 30-60% compared to the industry standard of 3-5% for customer satisfaction surveys.
  • Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese. Works with Shopify POS.

★★★★★ Featured as a Top-Rated App on Shopify blog

What some of our customers say:

I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!

        — Black Rock Originals

Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.

        — Abbey Roast

Proven customer loyalty metric: Net Promoter Score©

The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.

        — Frederick Reichheld, Harvard Business Review

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.

The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.

Learn from segmented customer satisfaction for various customer verticals

A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.

See how your customers are satisfied depending on:

  • The product they ordered

  • The date of their first purchase (Christmas? Black Friday?)

  • Number of orders they placed with your shop

  • Their geographic location

  • ... and others

Discover trends in your customers' opinions.

Get 10x more responses than you see with other tools

Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.

Our e-mail survey is fully-responsive - it works great in every e-mail client.

We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.

Embed positive customer testimonials into your site

Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.

Integrate with Facebook Ads and Google Adwords

Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.

Installation takes 5 minutes (Seriously.)

Customer.guru is dead simple to use:

  1. Click "GET" in the upper right corner

  2. Authorize Customer.guru to access your store

  3. Follow our simple installation guide

Do you need help getting started?

Get in touch! We're always here for you. (We mean it, we truly do care.)

Just e-mail us at hello@customer.guru or use the in-app chat icon in the lower right corner.

Thank you!

Other Awesome Features You'll Get

  • Rolling Net Promoter Score reports

  • Automatic e-mail throttling

  • Smart follow-up feature

  • Available in multiple languages


  • Customer profiles

  • Customizable Thank You page

  • Customer segmentation

  • Facebook Ads integration

  • Google Adwords integration

  • Slack integration

  • Embed ratings into your site

  • Works great with Shopify POS.

Customer.guru - Track Customer Satisfaction reviews

145 reviews
  1. 5 stars (120 reviews)
  2. 4 stars (17 reviews)
  3. 3 stars (5 reviews)
  4. 2 stars (1 review)
  5. 1 star (2 reviews)

Just getting strated ...too early to review just yet


This is very useful and great for business. Love it. Thanks


Me gusta la forma tan sencilla de intergrar y además gratis


Ainda estou finalizando algumas configurações.
Estou com altas expectativas!!


If you really want to validate your store and your service this is the best way to do it. One simple question with great power, delivered and automated by a great APP full of options.


Fabulous!! Great support, great app, total satisfaction!! Well done guys


Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews.



This is an awesome FREE app that allows you to continuously track and monitor customer satisfaction. Set-up is EASY!


Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!


Great app and some real useful insights.

From $0.00 / month

⭐ Top-rated application ⭐

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