Store design | Sales and conversion optimization | Customer support
Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

by Customer.guru

Get testimonials, survey Net Promoter Score & product reviews

4.7 of 5 stars(158 reviews)
Free plan available
Add app

Installation takes 30 seconds

Works out of the box, extremely simple setup.

10x more responses

Our customers receive on average 10x more responses than with conventional surveys

Product reviews & Testimonials

Add product reviews and testimonials to your store.

About Customer.guru Net Promoter NPS

FEATURED AS A TOP-RATED APP ON SHOPIFY BLOG. USED BY 1000s OF STORES. OPTIMIZED FOR SHOPIFY PLUS.

INSTALLATION TAKES 30 SECONDS.

10x MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback with Customer.guru.

Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese.

Works with Shopify POS.

Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

Based on a proven customer loyalty metric: Net Promoter Score

"The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate." — Frederick Reichheld, Harvard Business Review

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies. The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.

Free trial included. Any questions? Let us know at hello@customer.guru.

Integrates with

  • zapier,
  • slack,
  • google analytics,
  • facebook ads,
  • desk,
  • zendesk

Media gallery

Support

Pricing

See all pricing options
Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month

  • designed for Shopify PLUS

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
 Based on 158 reviews

  • 5 of 5 stars
    81% of ratings are 5 stars
    (128)
  • 4 of 5 stars
    13% of ratings are 4 stars
    (21)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    1% of ratings are 1 stars
    (2)
View all 158 reviews

Most recent reviews

boobam

Rating
5 of 5 stars
Posted
November 12, 2019

Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.

AllSource Screening Solutions

Rating
4 of 5 stars
Posted
August 22, 2019

Nice way to receive reviews and allows you to have your testimonials posted right on your website. Don't understand the star score, we have all but 2 10/10 ratings but it says 3/5 stars?

Polka Dot Bra

Rating
4 of 5 stars
Posted
April 2, 2019

I like the simplicity. The only think is missing that the merchant cannot respond directly to the detractor so it is visible.

View all reviews