- Track segmented customer satisfaction for multiple customer segments. How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made and other characteristics?
- Installation takes 3 minutes and everything is fully automated afterwards. Get a response rate of 30-60% compared to the industry standard of 3-5% for customer satisfaction surveys.
- Embed positive customer testimonials into your shop. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction. Survey your customers in English, Slovak, German, Italian, Russian, Spanish, French, Czech, Polish, Hungarian, Greek, Hebrew, Croatian or Portuguese.
★★★★★ Featured as a Top-Rated App on Shopify blog
What some of our customers say:
I am a Net Promoter Certified Associate and I must say this is the best product I have found for integrating an NPS program to an E-Commerce store. The support team responds quickly and takes proactive steps to help you get your account ready, and survey distribution couldn't be easier. The data is clearly organized and makes creating specific views of customer segments simple. HIGHLY RECOMMEND!
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just keep coming in.
Proven customer loyalty metric: Net Promoter Score©
The results were striking: strong correlation existed between net-promoter figures and a company’s average growth rate.
— Frederick Reichheld, Harvard Business Review
Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted by more than two-thirds of Fortune 1000 companies.
The Net Promoter Score is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?
Customers who respond with a score of 9 or 10 on a scale from zero to ten are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to potential customers.
Learn from segmented customer satisfaction for various customer verticals
A single number representing your aggregated customer satisfaction doesn't tell you the whole story. With Customer.guru, you can dive into your data.
See how your customers are satisfied depending on:
- The product they ordered
- The date of their first purchase (Christmas? Black Friday?)
- Number of orders they placed with your shop
- Their geographic location
- ... and others
Discover trends in your customers' opinions.
Get 10x more responses than you see with other tools
Our users typically see response rates of 30-60% compared to the industry standard of 3-5% for complicated customer satisfaction surveys.
Our e-mail survey is fully-responsive - it works great in every e-mail client.
We have rigorously A/B tested the survey subject as well as the copywriting and the e-mail layout so that you constantly achieve the best results.
Embed positive customer testimonials into your site
Embed one of our widgets directly into your site and show your potential customers how authentically great you are: Increase their confidence and increase your conversion rates.
Integrate with Facebook Ads and Google Adwords
Automatically push your data into Facebook Ads and Google Adwords and bid differently along with displaying different ads to customers depending on how satisfied they are with your services or products.
Installation takes 5 minutes (Seriously.)
Customer.guru is dead simple to use:
- Click "GET" in the upper right corner
- Authorize Customer.guru to access your store
- Follow our simple installation guide
Do you need help getting started?
Get in touch! We're always here for you. (We mean it, we truly do care.)
Just e-mail us at hello@customer.guru or use the in-app chat icon in the lower right corner.
Thank you!
Other Awesome Features You'll Get
- Rolling Net Promoter Score reports
- Automatic e-mail throttling
- Smart follow-up feature
- Available in multiple languages
- HTTP API
- Customer profiles
- Customizable Thank You page
- Customer segmentation
- Facebook Ads integration
- Google Adwords integration
- Slack integration
- Embed ratings into your site
Customer.guru - Track Customer Satisfaction reviews
Great app for getting testimonials. Easy installation, it's up and running in a few minutes. Then de scores are rolling in. Just excellent. Keep up the good work!
I've just installed the app this morning and no matter that my list of emails is not big, I've got my first promoter already! Easy to install and set.
Thank youP.D. I would appreciate any comment or suggestion about www.acspshop.com
great way to gauge your customers thoughts about your service and evaluate areas in your business that might need attention
Great app! Would recommend to any ecommerce store user!
Great app, Simple and powerful.
Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
Very quick to get started! Nice tool =)
So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.
OK, i honestly did not belive that this was important for my site. I already had Product reviews and a Norwegian pricerunner site. However i learned that my clients reply to this simple form alot more then other review types. It's a quick and effective way for me to track how happy my clients are, and to catch trends both in products, quality and customer sattisfaction.
