Customer.guru Net Promoter NPS

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

An excellent summary of insights and a good overall indication of product and service to help continuously improve.

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

This app helps me check customer experience and make additional changes based on these data. Very useful for my store. I'd recommend it to everyone, especially the new comers

Useful and simple..does the job. Creating surveys is a fast process. Highly recommend to everyone running an online store

I've had a good experience with this app. Creating surveys is super easy and fast. Nothing to complain about

This app helps me with understanding customer experience better and make consequent changes in my store. Happy customers are my priority

The app has a great potential!! Understanding customer experience is crucial when running a business...loving this add-on!

Nice app. It's an easy way of getting feedback from customers. Also, the customer support is great!

I really like the app. It's got easy setup and nice analytics. Recommendable for anyone who cares about good customer support

Nice product for tracking reviews of our customers. Enables me to quickly respond to any complaints.

Amazing app that helps me keep my customers happy. Getting feedback from them is easy and very efficient for the growth of my business. Great job!

This app is super easy to install and configure. Getting feedback from customers is thanks to it really simple.

Very nice and practical app. Hearing about customers' experience and having a possibility to make changes in my store according to their feedback is really important to me. This app makes this process much easier.

Muito bom, o aplicativo tem me ajuda a entender melhor meu público e com isso criar um relacionamento duradouro.

This is a very good app for starting a business! Getting feedback from customers is essential for me and I can get it easily thanks to this tool! It's also very easy to set up

Great app!! I especially like the simplicity - it is really easy to navigate through. Highly recommend it!

This app is great for getting feedback from customers. I really like the design and simplicity of the app. The only drawback I see is the pricing offer - I miss an option between the free one and the $50 one - I would appreciate an alternative of survey up-to 200 customers.

Expensive
and why do I have to do 100 characters?
and why do I have to do 100 characters?
and why do I have to do 100 characters?

very easy to use, but i wish they had an app to monitor everywhere. but despite that, it is very practical

Nice little app. Easy to install and use. Would recommend to any small site starting up and wanting to create a good impresion.

simple and works pretty well. I was looking for a solution that works in Brazil and can be submmited by email.

Love the simplicity of the survey email. Just installed this, but it's awesome they have a free plan. Thanks!

Nice way to receive reviews and allows you to have your testimonials posted right on your website. Don't understand the star score, we have all but 2 10/10 ratings but it says 3/5 stars?

So far we are loving it! It shows really well on our site. Really helps with customer follow-up. You should try it for your store.

This app is great.
I like the fact that it is simple to use and I can have my reviews on my website. I really enjoy receiving feedback from my customers.
Once you set it up you don’t have to worry about it.

Very powerful and simple app, a great way to hear and understand the customer experience in our service level!!!

I like the simplicity. The only think is missing that the merchant cannot respond directly to the detractor so it is visible.

The app works well - the UX for the customer is nice. Easily customisable. The reporting section is a bit hard to find (hidden in integrations) but lots of flexibility as CSV downloads. Think dashboard should show lifetime NPS as well as rolling 14 days. The monthly charge is expensive though for this kind of app

Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments.

I hope you can offer a great deal for Shopify customers.

Thanks

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.

Great app very pricey for small start-up business. Need a plan for under <1000, would love to continue to use it.

Exellent service and very user friendly!

Just getting strated ...too early to review just yet

This is very useful and great for business. Love it. Thanks

Me gusta la forma tan sencilla de intergrar y además gratis

Ainda estou finalizando algumas configurações.
Estou com altas expectativas!!

If you really want to validate your store and your service this is the best way to do it. One simple question with great power, delivered and automated by a great APP full of options.

Fabulous!! Great support, great app, total satisfaction!! Well done guys

This is an awesome FREE app that allows you to continuously track and monitor customer satisfaction. Set-up is EASY!

Great app and some real useful insights.

Great app i absolutely love it

Just what we were looking for.

I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).

The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.

Customer service excellent and easy.
Highly recommended!!

very good. useful for us. nps is a good metric

Finally i found a Customers review app. Everybody try this app this is a very cool app :)))))))))))

We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...