Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Pricing
Free plan available
Rating
4.6 (69)
Developer
Customer.guru

Featured images gallery

  • Embedded reviews
  • Simple survey layout
  • Automatically generated analytics
  • Embedded reviews
  • Simple survey layout
  • Automatically generated analytics
  • Recent responses in the dashboard

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Languages

English

Works with

  • zapier
  • slack
  • google analytics
  • facebook ads
  • desk
  • zendesk

Categories

Customer behavior

Marketing and sales

Visuals and reports

Display options

Ways to collect reviews

Pricing

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50 / month

  • survey up-to 1,000 users per month

Small Business

$150 / month

  • survey up-to 5,000 users per month

Advanced

$250 / month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (69)

Overall rating
4.6
Counts per rating level
  • 74% of ratings are 5 stars
    51
  • 19% of ratings are 4 stars
    13
  • 3% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    2
All reviews
August 7, 2020

We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company.

A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.

Spitfire Leather
United Kingdom
Almost 3 years using the app
Edited November 5, 2019

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

Bike Village
Brazil
Over 1 year using the app
May 31, 2018

Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!

Toallmyblackgirls
United Kingdom
Over 1 year using the app
Edited September 22, 2018

Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews.

Thanks!

Balloonexpress
Canada
About 1 year using the app
August 27, 2018

Tried several feedback apps, but most of the reviews receiving from Customer.guru!

Lavinia Lingerie Inc
United States
About 1 year using the app

Support

App support provided by Customer.guru.

Resources

Developer

Customer.guru

Sepapaja 6, Tallinn, 15551, EE

Launched

August 31, 2016

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