Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Free plan available
Rating (4.5)
Reviews
Developer

About this app

Launched

August 31, 2016

Languages

English

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Pricing

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50 / month

  • survey up-to 1,000 users per month

Small Business

$150 / month

  • survey up-to 5,000 users per month

Advanced

$250 / month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50 / month

  • survey up-to 1,000 users per month

Small Business

$150 / month

  • survey up-to 5,000 users per month

Advanced

$250 / month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

195 reviews

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

June 12, 2023

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
United States
Over 1 year using the app
March 14, 2017

Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.

Arriveclothing
United States
Over 7 years using the app
March 27, 2017

Excellent customer service and support team!!

Bevybar
Argentina
Almost 7 years using the app

About this app

Launched

August 31, 2016

Languages

English

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Built by Customer.guru

About Customer.guru

4.5 average rating

7 years building apps for the Shopify App Store

Sepapaja 6, Tallinn, 15551, EE

Support

Send a message

+420731787936

hello@customer.guru

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