Richpanel Help Center & Chat
by RichpanelCustomer service helpdesk for email, live chat, phone, social
Connect all support channels
Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.
See customer & order data
See Shopify order data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.
Auto-resolve 50% of tickets
Help your customers track orders, request returns, order edits, exchanges and other repetitive tasks without the help of agents.
About Richpanel Help Center & Chat
Support
- FAQ
- Developer website
- Privacy policy
- 1-415-498-1118
- sales@richpanel.com
Pricing 14-day free trial
See all pricing optionsFree
Free
100 conversations included
Email + Live Chat + Facebook + Instagram
Connect 1 store
Starter
$50/month
or $40/month billed at $480 once per year
$25 per 100 conversations
Unlimited agents included
350 conversations included
Email + Live Chat + Facebook + Instagram
Connect 1 store
Regular
$250/month
or $200/month billed at $2,400 once per year
$20 per 100 conversations
Unlimited agents included
2,000 conversations included
Email + Live Chat + Facebook + Instagram
Connect multiple stores
Self Service Pro
$750/month
or $500/month billed at $6,000 once per year
$15 per 100 conversations
Unlimited agents included
6,000 conversations included
1,000 automated resolutions included
SELF SERVICE PORTAL
HELP CENTER
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Vivid Tapestry
I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.
Vidlogix
All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.
Emmaline Bags Inc.
We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.